Desk Adjuster 2

Crawford & Company; Quebec; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Crawford & Company is seeking a Desk Adjuster 2 to join their team in Canada. This role involves investigating and settling claims while maintaining strong client relations. The position offers flexible working arrangements, including remote options, and seeks candidates with relevant experience and bilingual skills.

Qualifications

• At least 2 years of claims handling experience in an insurance environment.
• Ability to conduct telephone investigations and evaluate claims.
• Bilingualism (French/English) is considered an asset.

Responsibilities

• Investigation and collection of claims information.
• Evaluate coverage, liability, and quantum.
• Maintain accurate billing and records.

Skills

Communication

Customer Service

Investigation

Negotiation

Education

Post-secondary education in insurance-related field

Tools

Office 365

Windows 10

Job description

We are currently recruiting for a Desk Adjuster 2 to join our team in Canada. The position location is flexible, and we can offer in-office, hybrid, or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. They will settle losses within delegated authority or report to clients, while also directing field adjusters and legal counsel on a task basis.

Responsibilities

• Investigation, collection, and analysis of claims information.
• Evaluate coverage, liability, and quantum.
• Accurate recording, reporting, and presentation of files.
• Maintain accurate billing, and time and expense records.
• Work with the manager to maintain client relations.

Requirements

• At least 2 years of technical claims handling experience in an insurance claims environment, with knowledge of commercial and personal lines in both Property and Auto PD.
• Post-secondary education in an insurance-related field, working towards full independent adjusting license and CIP designation.
• Minimum of 4 CIPs completed, with the ability to obtain a probationary adjusting license for Ontario.
• Ability to conduct telephone investigations, evaluate, negotiate, and settle first and third-party commercial lines claims.
• Proficient in maintaining accurate and detailed activity, transaction, and reserve records.
• Advanced computer skills including Office 365 and Windows 10.
• Excellent communication skills, being a team player with a strong commitment to quality and customer service.
• French/English bilingualism would be considered an asset.

Additional Information

We thank all applicants for their interest in Crawford & Company; however, only those selected for an interview will be contacted.

Crawford is an employment equity employer committed to diversity and inclusion. We welcome applications from visible minority groups, women, Aboriginal people, persons with disabilities, and members of sexual minority groups who can contribute to the diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Crawford’s policies. Applicants requesting accommodations should provide their needs in advance and submit adequate documentation. Please email us as soon as possible to arrange accommodations.