Designer

RONA; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A well-known retail chain in Toronto seeks a Product Specialist to enhance customer service by providing expert advice and guidance on product choices. Role includes sales activities, inventory management, customer order processing, and ensuring smooth store operations. Ideal candidates should possess excellent customer service and analytical skills, as well as experience in a similar role. Join a supportive team in a dynamic retail environment.

Benefits

Inclusive working environment

Work-life balance promotion

Employee discounts

Annual salary review

Opportunities for advancement

Teamwork and ongoing training

Comprehensive training program

Student incentive program

Qualifications

• Experience in a similar role.
• Excellent customer service skills.
• Strong analytical skills.

Responsibilities

• Provide detailed product information to customers and associates.
• Conduct sales activities and promote products.
• Keep shelves stocked and merchandise displayed.
• Prepare weekly flyer.
• Manage customer orders and resolve issues.
• Ensure store runs smoothly.

Skills

Customer service skills

Analytical skills

Sales promotion

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Benefits

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a product specialist, where your expertise and passion for customer service will help guide our customers to the best product choices. You'll play a key role in satisfying Rona customers and achieving our sales objectives, while growing in an environment where your analytical mind will be valued.

Your role

• Serve as the store expert by providing detailed product information to both customers and other RONA associates
• Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs
• Keep shelves stocked and merchandise correctly displayed
• Prepare weekly flyer

Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues

Provide excellent customer service through the daily execution of RONA customer service programs, including following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise

Other related tasks to ensure the store runs smoothly

What we’re looking for

Experience in a similar role

Excellent customer service skills

Strong analytical skills

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.