Design Studio Spc/Home Stylist, Full Time, Granville - Pottery Barn

WILLIAMS SONOMA; Vancouver; On-site; CAD 80,000 - 100,000; Part time

Job summary

An established industry player in home goods is seeking a Design Studio Specialist to inspire customers in expressing their unique style at home. This engaging role involves assisting clients through personalized consultations, creating tailored design plans, and maintaining exceptional product knowledge to enhance customer experiences. With a commitment to diversity, equity, and inclusion, this innovative firm provides a supportive environment for growth and creativity. Join a team that values customer engagement and offers a competitive compensation package, including health benefits and generous discounts on products. If you are passionate about design and customer service, this opportunity is perfect for you.

Benefits

Generous employee discount

RSP plan and investment opportunities

Wellness program

Paid vacations and holidays

Health benefits including dental and vision

Qualifications

• 1-2 years of customer service and retail sales experience preferred.
• Strong communication and clienteling skills are essential.

Responsibilities

• Assist clients with design consultations to drive store sales.
• Create and present design plans based on client needs.

Skills

Communication Skills

Clienteling

Customer Follow-Up

Design Elements Knowledge

Retail Sales Experience

Education

High School Diploma

Retail Management Certification

Job description

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, Pottery Barn kids, Rejuvenation, Mark & Graham, west elm, and Outward. We offer beautifully designed, stylish, and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and outdoor spaces. We are always looking for new energy and ideas.

In accordance with the Accessibility for Ontarians with Disabilities Act (the 'AODA') in Ontario, Williams-Sonoma Canada complies with all applicable requirements of the AODA and provides accessibility for all applicants and associates with physical and mental disabilities during recruitment and employment.

We hope you're interested in building a home with us. Even if you don't meet every requirement listed in this job description, we encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Design Studio Specialist role

You will inspire customers to express themselves in their home. You will assist customers and complete sales at the cash wrap, promoting continued customer engagement and giving customers a reason to stay connected with our Brand.

Responsibilities

1. Utilize design expertise to assist clients in one-on-one consultations in-store and in-home regarding the design of their living spaces to drive store sales.
2. Perform productive in-home consultations, including the ability to accurately measure and assess the client's living space.
3. Create and present design plans based on the client's needs, style, preferences, and living space.
4. Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
5. Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
6. Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.

Criteria

1. Strong communication, clienteling, and customer follow-up skills.
2. Ability to complete and coordinate complex large orders within a variety of sales channels.
3. Experience in working with the elements of design preferred.
4. Proven ability to prioritize and handle multiple tasks simultaneously.
5. 1-2 years of customer service and retail sales experience (specialty retail preferred, but not required).

Physical Requirements

1. Must be able to be mobile on the sales floor for extended periods.
2. Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
3. Full-time associates are expected to have open availability to meet the needs of the business.
4. Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday, and/or Sunday) and two during the week (Monday to Thursday).

Our Mission Around Diversity, Equity & Inclusion

We believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences.

Benefits Just for You

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location, etc. The anticipated pay range for this role will be: $17.80-$21.50 per hour.

Depending on your position and location, here are a few highlights of what you might be eligible for:

1. A generous discount on all Williams-Sonoma, Inc. brands.
2. A RSP plan and other investment opportunities.
3. A wellness program that supports your physical, financial, and emotional health.
4. Paid vacations and holidays (full-time).
5. Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time).

Your Journey in Continued Learning

1. Individual development plans and career pathing conversations.
2. Annual performance appraisals.
3. Cross-brand and cross-functional career opportunities.
4. Online learning opportunities through brand-specific resources and WSI University.
5. Leadership development opportunities.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.