Design Specialist II - Policy (Wireless Core Team)

Intello Technologies Inc.; Montreal; Hybrid; CAD 88,000 - 132,000; Full time

Job summary

Join a forward-thinking company as a Design Specialist II where you'll play a pivotal role in redefining customer experiences through innovative wireless solutions. Collaborate with cutting-edge technology to drive network orchestration and automation in the evolving 5G landscape. This role offers the chance to work on scalable systems and contribute to Agile discussions, all while being part of a team that values diversity and innovation. Enjoy a comprehensive rewards package, including competitive salary, performance bonuses, and opportunities for career growth in a dynamic environment.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Company matched pension

Share purchase programs

Career growth opportunities

Community engagement programs

Qualifications

• 5+ years in Wireless Core architecture and operations.
• Expertise in Policy Enforcement and Network slicing.
• Hands-on experience with multiple vendors like Cisco and Ericsson.

Responsibilities

• Lead architecture and operational support for Wireless Policy Network.
• Design and support high-availability carrier-grade systems.
• Manage NOC tickets and troubleshoot issues with cross-functional teams.

Skills

3G/4G/5G Wireless Core

Policy and Charging Rule Function

Quality of Service (QoS)

Network resource management

Service-Based Architecture (SBA)

Advanced troubleshooting

CI/CD pipelines

Agile methodologies

TCP/IP networking

Data analytics tools

Education

Bachelor's degree in Computer Science

Electrical Engineering

Tools

Docker

Kubernetes

RedHat OpenShift

Wireshark

GitLab

Splunk

Grafana

Job description

Select how often (in days) to receive an alert:

Design Specialist II - Policy (Wireless Core Team)

Location:

Toronto, ON, CA, M5J 2V5 Calgary, AB, CA Edmonton, AB, CA Vancouver, BC, CA Ottawa, ON, CA

Jobs by Category: Technology Solutions

Job Function: Network & Engineering

Status: Full Time

Schedule: Regular

Join our team and what we’ll accomplish together

The Wireless Core Team is responsible for end-to-end network architecture, development, and operations, including service orchestration and automation. We design, develop, maintain, and support the Wireless Core and Policy Network and its services.

Working as a team, we introduce cutting-edge technology and software to drive network orchestration and automation in the rapidly evolving 5G ecosystem, propelling TELUS’ digital transformation.

We create previously impossible solutions to deliver unique and rich wireless experiences for our customers. These innovative solutions revolutionize connectivity, enhance quality of life, and spark global innovation by enabling cellular networks and expanding access to the digital world.

You will play a pivotal role in redefining customer experiences by providing strategic guidance, managing change, and leveraging state-of-the-art security and AI to deliver reliable, cost-effective products.

What you’ll do

• Be part of the team that leads the architecture, design, and operational support for TELUS’ Wireless Policy Network (PCRF/PCF).
• Design, deploy, integrate, and support scalable, high-availability, carrier-grade systems to handle increasing demands with a focus on performance and reliability. This includes Policy and Wireless Core Network functions such as PCRF/PCF, SMF/SPGW-C, AMF/MME/SGSN, UPF/SPGW-U/GGSN, NRF/NSSF, etc.
• Create and optimize CI/CD pipelines to automate testing and deployment processes, reducing time from development to production.
• Manage Network Operations Center (NOC) tickets, troubleshoot issues with cross-functional teams, and conduct root-cause analyses to prevent recurrence.
• Develop Methods of Procedure (MoP) documents for new functionalities, configurations, and break-fix scenarios.
• Lead testing and validation in all deployments in adherence to TELUS’ Change Management Process.
• Collaborate on Wireless Policy Network projects with teams such as RAN, Wireless Core, Signaling, Virtualized Infrastructure, IMS/Voice, SDM/HSS/UDM Databases, Charging, and Business Operations.
• Participate in design, dimensioning, and roadmap discussions.
• Manage the lifecycle of Wireless Policy Network products, including scaling, patching, upgrading, and maintaining network functions.
• Execute and assist on Proofs of Concept trials.
• Contribute actively to Agile team discussions, sharing progress and providing input on design, development, projects, and operations.
• Work with RedHat OpenShift and other infrastructure-layer tools in a CaaS/PaaS model.
• Develop and maintain KPI dashboards to monitor performance and traffic patterns.
• Automate health checks, preventive maintenance, configuration changes, and operational tasks through CI/CD pipelines.
• Analyze network performance, resolve complex issues, and optimize architecture.
• Participate in incident handling, root cause analysis, and operational on-call rotation.

What you bring

• 5+ years of progressive experience in 3G/4G/5G Wireless Core in architecture, design, implementation, and operations.
• Expertise in Policy and Charging Rule Function, Policy Enforcement, Quality of Service (QoS), Network resource management, VOLTE, VoNR, EPS-Fallback, and Network slicing.
• Hands-on experience across multiple vendors (Cisco, Ericsson, Samsung, Nokia, Affirmed).
• Strong knowledge of Service-Based Architecture (SBA), LTE, HTTP/2, Diameter, Sigtran, SS7, REST/SOAP APIs, and 5G protocols.
• Extensive experience with protocol stacks, including Gx, Rx, Sy, N7, N28, N15, and Service-Based Interfaces (SBI).
• Proficiency in containerization ecosystems (Docker, Kubernetes, RedHat OpenShift) and orchestration.
• Advanced troubleshooting skills with tools like Wireshark and PCAP.
• Strong understanding of TCP/IP networking (TCP/UDP/IP/SCTP/GTP/Diameter).
• Experience with software development lifecycle and CI/CD pipelines (GitLab, Agile methodologies).
• Familiarity with data analytics tools such as Splunk, Netscout, Grafana, and Google Cloud Observability.
• A Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related STEM field.

Great-to-haves

• Experience with Public Cloud Native Services (AWS, GCP).
• Knowledge of Radio, Transport, Signaling, and Infrastructure product design, development, and testing.
• Programming skills in Python, Ansible, or API development in production environments.
• Familiarity with containerization tools (Docker, Kubernetes, OpenStack).

Location: Any major Canadian city

Salary Range: $88,000-$132,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience. In addition, TELUS offers rewarding benefits such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live, and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud, and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start-ups, universities, hospitals, and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.