Design Manager

TechDoQuest; Montreal (administrative region); On-site; CAD 90,000 - 130,000; Full time

Job summary

TechDoQuest is seeking a Design Operations Manager to optimize and scale the design function across the organization, focusing on process, systems, tools, and cross-team collaboration to enable designers to deliver high-quality UX efficiently.

In this role you will own daily design operations, drive design system adoption, partner with product and engineering leadership, manage tools and backlogs, establish KPIs, and support scaling and knowledge sharing across teams.

Qualifications

• Proven design operations or program management experience in a design org.
• Strong understanding of design systems, UX workflows, and visual design principles.
• Experience managing design tools and platforms such as Figma, Jira, Confluence or similar.

Responsibilities

• Own day-to-day operational management of the design team, including resource planning and process improvement.
• Support adoption and integration of design systems and best practices for consistency across products.
• Partner with product, engineering and design leadership to align priorities and remove bottlenecks.
• Manage tools, templates, and platforms used by the design team for efficiency and collaboration.
• Establish metrics and KPIs to measure design effectiveness and impact.
• Support scaling design teams, onboarding, and cross-team knowledge sharing.
• Drive initiatives to improve design quality, consistency, and accessibility.
• Translate requests into actionable work (epics, stories, Jira tickets) and maintain backlog visibility.
• Ensure alignment between design and delivery teams and coordinate with Scrum Master.

Skills

Design ops experience

Project management

Cross-functional coordination

Metrics & analytics

Communication skills

Tools

Figma

Jira

Confluence

Miro

Job description

This job posting is for an existing, active vacancy and we are looking for Design Operations (Design Ops) Manager immediately with experience in UX, Design operations

Job duties/accountabilities

We are seeking a Design Operations Manager to optimize, scale, and support the design function across our organization. This role focuses on process, systems, tools, and cross-team collaboration, enabling designers to focus on delivering high-quality creative and UX outcomes efficiently.

Key Responsibilities

• Own the day-to-day operational management of the design team, including resource planning, workflow optimization, and process improvement.
• Support adoption and operational integration of design systems,frameworks, and best practices to ensure consistency across products and platforms.
• Partner with product, engineering, and design leadership to align priorities, streamline processes, and remove bottlenecks.
• Manage tools, templates, and platforms used by the design team to maximize efficiency and collaboration.
• Establish metrics and KPIs to measure design effectiveness, efficiency, and impact.
• Support scaling design teams, onboarding new hires, and facilitating cross-team knowledge sharing.
• Drive initiatives to improve design quality, consistency, and accessibility across all touchpoints.
• Advocate for designers by identifying operational challenges and implementing solutions.
• Define and manage design intake processes across teams
• Translate requests into actionable work (epics, stories, Jira tickets)
• Maintain visibility into design backlog and priorities
• Ensuring alignment between design and delivery teams
• Partner closely with Scrum Master to ensure design work is aligned with development timelines
• Support coordination of user testing and research initiatives tied to design work
• Integrate research, analytics, and benchmarking insights into scalable design planning and prioritization processes

Qualifications

• Proven experience in design operations, project management, or program management within a design organization.
• Strong understanding of design systems, UX workflows, and visual design principles.
• Experience managing tools and platforms such as Figma, Sketch, Miro, Jira, Confluence, or similar.
• Excellent communication, collaboration, and organizational skills.
• Ability to translate business objectives into design processes and operational strategies.
• Experience in cross-functional team coordination and resource planning.
• Comfortable with metrics, reporting, and data-driven decision making.
• Experience working with analytics tools (e.g., Adobe Analytics, Google Analytics)
• Experience supporting or coordinating user research and usability testing

Nice-to-Have

• Experience in scaling global or multi-product design teams.
• Knowledge of agile methodologies and design sprints.
• Understanding of accessibility, inclusive design, and UX best practices.