Deputy Supervisor-Testing Integrity - Downsview - Full Time- Perm - Non Bilingual

Serco; Ontario; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Deputy Supervisor-Testing Integrity to oversee compliance and fraud mitigation across Ontario's DriveTest Centres. This role offers the chance to lead investigations, manage staff, and ensure adherence to safety and quality regulations. With a focus on innovative solutions and stakeholder collaboration, you will play a key role in maintaining business integrity. If you thrive in a high-energy environment and are passionate about making a difference, this opportunity is perfect for you.

Qualifications

• 3-5+ years leadership experience with a focus on fraud mitigation.
• Understanding of contracts and risk assessment is essential.

Responsibilities

• Oversee compliance and fraud/risk mitigation at DriveTest Centres.
• Conduct audits and perform data analytics to identify anomalies.

Skills

Project Management

Communication Skills

Leadership Skills

Data Analytics

Fraud Mitigation

Education

Post-secondary education

Tools

Computer Skills

Job description

Deputy Supervisor-Testing Integrity - Downsview - Full Time- Perm - Non Bilingual

Join Serco as a Deputy Supervisor-Testing Integrity at Downsview. We support operations across Ontario's DriveTest Centers on behalf of the Ministry of Transportation. If you enjoy working with the public in a high-energy environment, this role offers challenging and rewarding opportunities.

Summary:

• Oversee compliance and fraud/risk mitigation at DriveTest Centres across Ontario.
• Support confidential investigations into fraud and unethical activities alongside the Business Integrity Manager.
• Supervise adherence to company guidelines ensuring business integrity.
• Monitor compliance of Driver Examiners and Driving Instructors.
• Identify risks and work with stakeholders to implement solutions.
• Ensure compliance with all policies and standards, including MTO standards, Code of Conduct, and Serco policies.
• Meet project KPIs and performance metrics.

Key Responsibilities:

• Monitor compliance and detect fraud or unethical activities.
• Review reports, conduct audits, and perform data analytics to identify anomalies.
• Mitigate liabilities through fraud prevention strategies.
• Coordinate with internal stakeholders on initiatives and projects.
• Manage and direct subordinate staff, ensuring performance and timely reporting.
• Communicate business objectives and demonstrate Serco values.

Health & Safety & Environmental:

• Ensure safety and compliance with all health, safety, environmental, and quality regulations.
• Implement safety plans and have authority to stop work if necessary.

Additional Details:

• Reliable vehicle required; travel estimated at 25% across Ontario.
• Generally Monday to Friday; occasional Saturday work may be required.

Qualifications:

• Post-secondary education or relevant experience.
• Valid Driver’s License preferred.
• 3-5+ years leadership experience, supervisory background, experience in fraud mitigation, and understanding of contracts and risk assessment.

Skills & Attributes:

• Strong computer, project management, communication, and leadership skills.
• Ability to delegate, influence, and make decisions.
• Innovative, proactive, and highly accountable.

Additional Requirements:

• Pass Criminal Record Check and fingerprinting.
• Willingness to work extended hours and travel as needed.

Serco is an equal opportunity employer committed to inclusivity and accessibility. We provide accommodations during the hiring process upon request.