Deputy Store Manager

Laderach (Canada) Inc.; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Läderach (Canada) Inc. is seeking a Deputy Store Manager in Toronto to enhance in-store customer experience and lead staff effectively. The ideal candidate is passionate about chocolate, has retail management experience, and strong leadership skills. This role includes overseeing product sales, managing staff schedules, and ensuring compliance with company standards. Join us for a competitive salary and benefits in a motivating environment centered around freshness and quality.

Benefits

Dental, Vision, and Health Insurance Free of Charge

Additional discounts and perks

Generous discounts on our products

Qualifications

• At least one year of experience in retail with increasing responsibility.
• Strong leadership, staff management, and customer service skills.
• Proficient in computer skills like Microsoft 365 and POS systems.

Responsibilities

• Lead outstanding in-store customer experience and motivate staff.
• Help oversee product sales, register duties, and staff scheduling.
• Act as a key communicator of corporate values to customers and employees.

Skills

Leadership

Customer Service

Attention to Detail

Reliability

Tools

Microsoft 365

POS Systems

Job description

A Läderach Deputy (Assistant) Store Manager aids in the supervision of employees, is an example of excellent customer service and leads training. The ideal Deputy Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Regional Manager to meet the store quotas.

GENERAL DUTIES

• Lead outstanding in-store customer experience, motivate the staff to provide top notch customer care
• Help oversee product sales and register duties, including shop and shelf care, gift packaging and order fulfillment
• Help ensure the accuracy of Läderach product merchandising, while executing proper food safety protocol
• Help schedule effective staff shifts and coordinate store meetings / events
• Help the Store Manager manage the accuracy product merchandising and store inventory orders
• Help achieve in-store compliance and loss prevention standards
• Act as a key communicator of corporate values to customers and employees
• Manage the store in the absence of the Store Manager
• Other role related responsibilities as assigned by the Store Manager

DESIRED QUALIFICATIONS

• At least one year of experience in a retail space with increasing levels of responsibility (ex : growth from associate level to shift lead / floor lead / assistant manager)
• Equipped with strong leadership, staff management and customer service skills
• Reliable with a flexible schedule, including the availability to work extended hours, weekends, and holiday hours based on store needs
• Proficient computer skills such as email use and management, Microsoft 365, data entry, spreadsheets, and POS.
• Quality-minded with keen attention to detail
• Proactive and efficient
• Passionate about chocolate

Compensation Package

• Competitive pay
• Dental, Vision, and Health Insurance Free of Charge
• Life Insurance options
• Additional discounts and perks!

What we offer you

• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and external further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

Own it. Grow it. Make it fresh.

Freshness, artisanal skills, and Swissness—these are the core values the chocolate factory Läderach stands for. Founded in 1962, our family company now employs more than 2,200 people from around 70 countries and continues to grow. The company’s head office is located in the canton of Glarus and we produce our fresh chocolates here against a picturesque backdrop of the Alps.

The Retail business unit comprises more than 200 chocolateries in 20 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

Läderach is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Läderach’s success and momentum to expand is only possible through the passionate drive of our diverse 2000 employees, who come from more than 50 countries and represent various backgrounds, religious beliefs, and lifestyles.

Sounds interesting? Then come join us. Jennifer Kassaras, Recruiting and Onboarding Manager linkedin / in / jennifer -kassaras-b52b2144 will be happy to answer your questions. You can also visit our career site : My Job Search