Deputy Store Manager

Läderach; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading chocolatier in Toronto is seeking a Deputy Store Manager to support store operations and staff management. The ideal candidate will have retail management experience and a passion for chocolate. Key responsibilities include leading customer service, overseeing product sales, and ensuring compliance with food safety protocols. This position offers competitive pay, health benefits, and opportunities for career growth.

Benefits

Free dental, vision, and health insurance

Life insurance options

Generous product discounts

Exciting work environment

Qualifications

• At least one year of retail experience with increasing responsibility.
• Strong leadership, staff management, and customer service skills.
• Reliable with flexible schedule including weekends and holidays.

Responsibilities

• Lead an outstanding in-store customer experience.
• Assist in overseeing product sales and store operations.
• Ensure proper product merchandising and food safety protocols.

Skills

Leadership skills

Customer service skills

Staff management

Proficiency in Microsoft 365

Detail-oriented

Tools

POS systems

Spreadsheets

Job description

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A Läderach Deputy (Assistant) Store Manager assists in supervising employees, exemplifies excellent customer service, and leads training. The ideal Deputy Manager is a chocolate enthusiast with proven experience in retail management and staff supervision. This role supports the Store Manager in meeting store goals and supervising daily operations.

GENERAL DUTIES

• Lead an outstanding in-store customer experience and motivate staff to deliver top-notch care
• Assist in overseeing product sales, register duties, shop and shelf care, gift packaging, and order fulfillment
• Ensure proper product merchandising and food safety protocols
• Help schedule staff shifts and coordinate store meetings and events
• Support the Store Manager in managing inventory and store merchandising
• Contribute to in-store compliance and loss prevention efforts
• Communicate corporate values to customers and employees
• Manage store operations in the absence of the Store Manager
• Perform other responsibilities as assigned by the Store Manager

Desired Qualifications

• At least one year of retail experience with increasing responsibility
• Strong leadership, staff management, and customer service skills
• Reliable with flexible schedule including weekends and holidays
• Proficient in email, Microsoft 365, data entry, spreadsheets, and POS systems
• Detail-oriented, proactive, and efficient
• Passionate about chocolate

Compensation Package

• Competitive pay
• Free dental, vision, and health insurance
• Life insurance options
• Additional discounts and perks

What We Offer You

• Motivated colleagues and exciting work environment
• Personal responsibility and opportunity to contribute ideas
• Training and career growth opportunities
• Generous product discounts and chocolate at work
• Easily accessible locations

About Läderach

Founded in 1962, Läderach is a family-owned Swiss chocolatier employing over 2,200 people across 70 countries. We produce fresh chocolates in our factory located in the Alps. Our retail network includes over 200 stores in 20 countries, offering a unique chocolate experience. We value diversity and are an equal opportunity employer.

Interested? Contact Jennifer Kassaras, Recruiting and Onboarding Manager, on LinkedIn or visit our career site: My Job Search.