Deployment & Support Specialist

Versaterm; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

Versaterm seeks a Deployment and Support Specialist to join their team in Ottawa. This position involves deploying critical technologies within public safety environments, requiring a strong technical background in computer science, experience with Linux, and a commitment to customer service. Candidates will work collaboratively to enhance operational efficiency and must be comfortable accessing live systems for installation and maintenance.

Benefits

Diversity and inclusion support

Accessibility accommodations available

Qualifications

• 3-5 years of related technical experience.
• Experience with Linux operating system and command line tools.
• Ability to obtain a Government of Canada Reliability security clearance.

Responsibilities

• Install, upgrade, and configure the Versaterm software suite.
• Troubleshoot, document, and resolve client issues.
• Provide off-hours on-call support on a rotation basis.

Skills

Troubleshooting

Technical Support

Communication

Analytical Thinking

Education

Degree/Diploma in computer science

Tools

Linux

AWS

Scripting

Job description

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

The Deployment and Support Specialist is an IT professional responsible for deploying and supporting mission critical technologies in Police, Fire and EMS environments. The successful candidate for this position enjoys working in a dynamic, fast-paced, collaborative team environment and interacting with clients. We are seeking a self-starter, who is continually considering ways to improve their own efficiency and the team’s productivity.

Mentored by a Senior Deployment & Support Specialist, this role is key to delivering, installing, configuring, upgrading, patching, and documenting the Versaterm software suite.You'll work with project managers and clients to ensure that the Versaterm software is installed and maintained in accordance to the strict guidelines necessary for these mission critical systems. Our specialists must be trustworthy, independent, and technically competent as they will be accessing and applying changes to live public safety systems for police agencies, fire departments and ambulance services.

What You'll Do

• Install, upgrade and configure the Versaterm suite of applications on various customer, cloud and in-house Linux based servers
• Deploy database changes to client sites
• Plan and coordinate data migration between systems
• Configure and maintain tools for generation, deployment and monitoring of product builds
• Improve performance and reliability of product builds and deployment strategies
• Communicate with customer IT staff for deployment related questions
• Troubleshoot, Document and Resolve issues as required
• Work effectively on several concurrent client and/or internal projects
• Provide off-hours on-call support on a rotation basis
• Maintain awareness of trends in technology and operational requirements.

What You'll Bring

• Degree/Diploma in computer science or related field
• 3-5 years of related technical experience (Previous experience is of value however recent graduates are also welcome to apply)
• Experience with Linux operating system and command line tools
• Experience with scripting (e.g. Linux shell scripting, Perl, Python, etc.)
• Understanding of database technologies and concepts
• Solid troubleshooting and problem-solving skills
• Excellent communication skills (written and verbal)
• Good time management and organization skills
• Team player willing to share knowledge and learn from others
• Ability to obtain a Government of Canada Reliability security clearance

You'll Succeed if You Have

• Strong analytical thinking Skills
• Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
• Ability to manage multiple priorities
• Accountability for actions and results
• Ability to be an independentworker who can prioritize work and meet deadlines
• Ability to collaborate andcontribute to strong teams

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment.Accommodations areavailable, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please [e-mail].

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