Department supervisor - service desk (d31/94)- 12 month contract

The Home Depot Canada; Sault Ste. Marie; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated Department Supervisor to lead a dynamic team. This role emphasizes exceptional customer service, coaching associates, and driving sales through effective merchandising. You'll play a crucial part in maintaining operational excellence and fostering a collaborative environment. The position offers a chance to develop your leadership skills while ensuring that customer satisfaction remains a top priority. If you are passionate about retail and enjoy motivating others, this opportunity could be the perfect fit for you.

Benefits

Health and Dental Benefits

Profit Sharing

Stock Purchase Plan

Paid Training

Tuition Reimbursement

Qualifications

• 1-2 years experience as a supervisor or leading teams.
• Excellent decision making and problem solving skills.

Responsibilities

• Lead and inspire associates to provide exceptional customer service.
• Manage associate performance through development and feedback.
• Ensure department staffing levels meet business needs.

Skills

Customer Service Skills

Leadership

Organizational Skills

Problem Solving

Communication Skills

Education

High School Diploma

Experience in Retail Management

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

Health and Dental Benefits for Full Time associates

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What You Will Be Doing

Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge

Ensuring department staffing levels meet business needs

Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback

Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales

Maintaining 100% in stock and overhead organizational plans

Investigating, resolving and escalating customer issues as appropriate

Communicating store sales, event and promotional activities through rallies and weekly department meetings

Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What We Are Looking For

Ability to work a flexible schedule; including days, evenings and weekends

Excellent organizational, interpersonal and customer service skills

Excellent decision making ability and problem solving skills

1-2 years experience as a supervisor / leading teams