Department Manager - Customer Service (INTERIM)

Loblaw Companies Limited; Halifax; On-site; CAD 60,000 - 75,000; Full time

Job summary

A major retail corporation in Canada is seeking a Department Manager - Customer Service for their Halifax market. This leadership role entails overseeing front-end staff, maximizing sales, and ensuring excellent customer service. Candidates should have 3-5 years of retail experience, preferably with some management background. The job offers a variety of working hours and a chance to make a positive impact in the community.

Benefits

Comprehensive training

Flexible schedule

Competitive benefits

Qualifications

• 3-5 years of experience in the retail service industry required.
• Prior management experience is an asset.

Responsibilities

• Direct and supervise all front-end staff to secure efficient and courteous customer service.
• Maximize sales and gross profit, ensuring sales goals and budgets are met.
• Hire all front-end part-time staff and train new employees.

Skills

Flexibility to work various hours

Ability to work in a fast-paced environment

Excellent communication skills

Interpersonal skills

Education

Grade 12 Diploma (GED or equivalent)

Job description

Overview

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well. Atlantic Superstore succeeds through collaboration and commitment and sets a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Department Manager - Customer Service (INTERIM) Halifax Market - Currently supporting Quinpool Road Superstore # 383 - Responsible for the Front End, Customer Service, Cash Office and Bookkeeping Functions within the store. As part of our Management Team, you will be a mentor and leader, developing your team through succession planning initiatives, supporting our CORE Values. Part of your responsibility as a Department Manager will include weekly rotational responsibilities/participation as part of our Manager on Duty rotation.

Responsibilities

• Direct and supervise all front-end staff to secure efficient and courteous customer service.
• Ensure productivity from the Front End, PCX is efficient, achieving expectations within the department.
• Respond immediately to customer inquiries, requests and complaints, ensuring courteous customer relations at all times.
• Maximize sales and gross profit, ensuring sales goals and budgets are met.
• Hire all front-end part-time staff and train new employees.
• Support and schedule all colleagues ensuring the strict control of wage costs.
• Interpret and administer Company policy and ensure compliance with Employee Guidelines.
• Maintain the condition of all service counters, production areas and offices (5S standards).
• Ensure the safety and sanitation of the department.

Qualifications

• Flexibility to work a variety of hours including days, evenings, night shifts, and weekends.
• Ability to work in a fast-paced environment.
• Accept responsibility for department metrics, leadership and colleague engagement.
• Three to five years of experience in the retail service industry.
• Prior management experience is an asset.
• Grade 12 Diploma (GED or equivalent).
• Excellent communication and interpersonal skills.
• Willingness to learn and take on a new career in Retail.

Apply today!

At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business. We base our approach on Environment, Sourcing and Community and continually seek leadership in these areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives and diverse experiences to add to our team.

We have a long-standing focus on diversity, equity and inclusion and are committed to accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability can be made at any stage of application and employment. We encourage candidates to share accommodation needs so we can provide equitable opportunities.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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