Department Manager

FGL Sports Ltd.; Hamilton; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading sports retail company in Hamilton is seeking a Department Sales Manager to oversee product flow and merchandising standards. You will be responsible for managing store operations, training staff, and ensuring compliance with company expectations. The ideal candidate is energetic, driven to succeed, and has experience in retail management. The role offers benefits, flexible scheduling, and a supportive team environment.

Benefits

Discount Program

Flexible Scheduling

Benefits and Savings Options

Training Platforms

Community Engagement Opportunities

Qualifications

• Proven leadership and mentorship abilities.
• Excellent communication and organizational skills.
• Understanding of compliance management.

Responsibilities

• Manage all promo and pricing standards.
• Build and oversee product flow and merchandising plans.
• Champion and deliver Pro Hockey Life’s Customer Experience Model.
• Ensure compliance with company and business standards.

Skills

Leadership

Communication

Organizational skills

Training and coaching

Retail management experience

Job description

Job Description

Department Sales Manager (Product)

Pro Hockey Life is proud to be the world's largest hockey-centric retailer. Hockey, our national passion, is a way of life for many Canadians. Whether played in backyards, highly competitive leagues, or enjoyed by following your favorite team, it is an integral part of our lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our communities. At Pro Hockey Life, we spark possibilities through teamwork, and we would love to see you in our starting lineup.

Responsibilities:

• Execute PHL’s Brand Purpose to the highest capability.
• Manage all promo and pricing standards.
• Build and oversee product flow, merchandising plans, and presentation standards.
• Protect Company Assets.
• Uphold all Company & Business Compliance expectations.
• Become a Community Ambassador partnering with local MHA’s.
• Manage capacity and change management initiatives.

Customer Service:

• Champion and deliver Pro Hockey Life’s Customer Experience Model.
• Ensure the store layout is accessible and easily shoppable.
• Implement and maintain pricing and promotion strategies.
• Ensure staff onboarding meets company standards.
• Promote Canadian Tire’s Triangle Rewards Program.
• Provide ongoing feedback and coaching to store teams.

Store Operations:

• Ensure visual compliance, store maintenance, and pricing standards are met.
• Utilize store initiatives and directives effectively.
• Plan and execute weekly price changes and department POPs.
• Maintain efficient product flow from warehouse to sales floor.
• Conduct weekly price sweeps and audits for compliance.
• Ensure adherence to LP, Cash, Store Audit, and OH&S policies.

Training:

• Coach and develop store staff through setting expectations, coaching, and support.
• Follow up on weekly store plans.
• Create development plans and conduct annual appraisals for part-time staff.
• Lead effective team meetings and coaching sessions.
• Ensure staff understand department standards and customer resolution procedures.

Leadership:

• Motivate team through recognition, contests, and community engagement.
• Maintain performance management standards, including coaching and discipline.
• Foster a positive and motivating work environment.
• Mentor teams and support continuous growth.

Qualifications:

• Proven leadership and mentorship abilities.
• Ability to manage store execution plans.
• Excellent communication and organizational skills.
• Understanding of compliance management.
• Strong training and coaching skills.
• Energetic and driven to succeed.
• Retail management experience is an asset.

Benefits:

• Discount Program
• Flexible Scheduling
• Benefits and Savings Options
• Training Platforms
• Team Environment
• Employee Resource Groups
• Community Engagement Opportunities

We thank all applicants for their interest; however, only selected candidates will be contacted.

LI-MH1