Department Manager

McDonald's Canada; Esquimalt; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

3 weeks vacation annually

Health and dental insurance

Bonus program

Employee food discounts

Leadership development

Career advancement

Job summary

McDonald’s Canada in Greater Victoria, BC is seeking a Department Manager to lead an assigned restaurant department and support overall restaurant success. You will guide a team on shift, coach staff, and ensure food safety and quality standards are met while delivering guest satisfaction.

The role combines on‑floor leadership (about 75–80%) with administrative duties (20–25%). Starting salary is $48,000 annually, negotiable based on experience, with opportunities for career advancement within

Qualifications

• High school diploma preferred.
• 2+ years in restaurant or food-service management in quick-service or high-volume environment.
• Experience leading a Kitchen, Guest Experience, or People Department preferred.
• McDonald’s management experience is an asset.

Responsibilities

• Lead daily shifts and ensure McDonald’s operating standards.
• Supervise 11–15 team members with coaching and direction.
• Identify gaps during shifts and take action to improve performance.
• Manage assigned department and track progress against goals.
• Support the General Manager and restaurant leadership team.

Skills

Leadership

Coaching

Decision-making

Problem-solving

Verbal and written communication

Organization

Reliability

Adaptability

Guest service orientation

Education

High school diploma

Tools

Microsoft Office

MS Windows

Accounting software

POS systems

Business reporting software

Job description

Department Manager

Starting Salary:$48,000 annually, negotiable based on experience

Location:Greater Victoria, BC

Availability to Work:

Full availability is required. Work schedules are typically8.5-hour shifts, 5 days per weekand will vary based on restaurant operations. Shifts may include early mornings, days, afternoons, evenings, overnights, weekdays, and weekends, with varying days off.

Flexibility across all shifts is essential for this leadership position.

About Us

Carpenter Enterprises (B.C.) Inc.is an independently owned and operated McDonald’s franchise located in Greater Victoria. We are currently seeking aDepartment Managerto join our restaurant leadership team.

This is a permanent, full-time leadership positionresponsible for leading an assigned department while supporting the overall success of the restaurant.

Our Department Managers play an active role in restaurant operations. Approximately75–80% of the role is focused on on-floor shift management and area supervision, with approximately20–25% dedicated to administrative and department responsibilities.

Position Summary

In addition to the responsibilities of a Shift Supervisor, the Department Manager provides business leadership for an assigned department and contributes to achieving restaurant targets related tosales, profitability, people, operations, and guest experience.

You will lead by example, communicate business priorities to the team, and ensure employees receive the training, coaching, and support they need to be successful.

Depending on restaurant needs and experience, Department Managers may lead areas such asPeople, Guest Experience, Kitchen Operations, Facilities, or Beverage.

Key Responsibilities

• Lead daily shifts and maintain accountability to McDonald’s operating standards
• Supervise, coach, and provide direction to teams of approximately 11–15 employees
• Identify operational gaps during shifts and take appropriate action to improve performance
• Lead an assigned restaurant department and monitor progress against department goals and objectives
• Review and analyze sales, guest count, operational, and profitability results
• Complete weekly department walk-throughs to assess performance, identify opportunities, and develop action plans
• Track and report department performance using department scorecards
• Communicate business targets and priorities to employees
• Train, coach, motivate, and develop employees to improve individual and restaurant performance
• Maintain McDonald’s food safety, cleanliness, and operational standards
• Ensure strong people practices and contribute to a positive, respectful workplace culture
• Seek guest feedback and respond to and document guest concerns appropriately
• Monitor company communications and ensure relevant operational, promotional, and procedural changes are understood and executed
• Prepare for and participate in regular management meetings
• Support another department when required and work closely with the General Manager and restaurant leadership team

Qualifications

• Secondary (high) school graduation certificate preferred
• Several years of recent experience in food preparation or food service, preferably within the last 3–5 years
• 2+ years of recent restaurant or food-service management experiencein a quick-service or high-volume environment
• Previous experience leading aKitchen, Guest Experience, or People Departmentis preferred
• McDonald’s management experience is considered an asset
• Experience supervising and developing teams of approximately 11–15 employees
• Valid First Aid and Food Safety certifications are preferred; the company can provide initial certification for qualified candidates if required
• Strong leadership, coaching, decision-making, and problem-solving skills
• Excellent verbal and written communication skills
• Organized, flexible, reliable, and accountable
• Ability to work effectively in a fast-paced, high-volume restaurant environment

Technical Skills

• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Familiarity with MS Windows and MS Access
• Experience with accounting or business reporting software
• Experience using POS systems and electronic cash registers
• Comfortable reviewing operational and financial performance reports

Working Conditions & Physical Requirements

• Approximately 8.5-hour shifts, 5 days per week
• Combination of on-floor leadership and administrative responsibilities
• Approximately 75–80% on-floor shift management and area supervision
• Approximately 20–25% administrative and department management duties
• Prolonged standing and walking
• Frequent bending, lifting, and reaching
• Exposure to kitchen equipment and cleaning products
• Fast-paced, high-volume restaurant environment
• Schedule may include early mornings, days, afternoons, evenings, overnights, weekends, and holidays based on operational needs

Compensation & Workplace Commitment

Working with us means having the opportunity to earn and learn while building your leadership experience in a safe, respectful, and inclusive workplace.

• Starting salary of $48,000 annually, negotiable based on experience
• 3 weeks of vacation annually
• Access to optional Health and Dental Insurance through Group Insurance Plan
• Performance reviews completed bi-annually, with compensation reviewed annually based on performance
• Eligibility to participate in a variable bonus program, where applicable
• Employee food discounts, incentives, and recognition programs
• Ongoing training and leadership development
• Opportunities for career advancement within the organization
• Safe, respectful, and inclusive workplace

Who Can Apply

Applicants must be legally entitled to work in Canada and able to maintain authorization to work for the requirements of the position.

This position does not include LMIA support.

About McDonald’s

In 1954, Ray Kroc discovered a small burger restaurant in California and wrote the first page of McDonald’s history. In 1967, the first McDonald's Canada opened in Richmond, B.C., and we’ve been growing with our communities ever since.

Today, McDonald's Canada is proud to be one of the world’s leading foodservice retailers, offering employment opportunities in both corporate-owned restaurants and independently owned franchises.

Carpenter Enterprises (B.C.) Inc.is committed to creating a diverse and inclusive workplace. We provide fair, equitable, and accessible opportunities for all employees and applicants. Accommodations during the application process are available upon request.