Dental Treatment Coordinator - Full Time - London, ON

MCA Dental; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

MCA Dental is seeking a Treatment Coordinator to join their team. This full-time, permanent position involves enhancing patient experiences and ensuring the smooth operation of dental office procedures. The ideal candidate is detail-oriented and well-versed in dental practices, contributing to a welcoming environment for patients.

Benefits

100% employer paid health benefits

Flexible scheduling opportunities

Mentorship and career mobility

Qualifications

• Experience with analyzing radiographs and preparing pre-determinations.
• Understanding of health & safety regulations in a dental office.
• Knowledge of dental instruments and sterilization methods.

Responsibilities

• Optimize scheduled appointments to achieve revenue budgets.
• Confirm upcoming appointments and ensure pre-treatment processes.
• Maintain accurate patient records and accounting.

Skills

Communication

Interpersonal Skills

Attention to Detail

Customer Service

Education

Certified Dental Assistant

Tools

Dental Clinic Software

AbelDent

Job description

• Access more locations giving you the opportunity for schedule flexibility or relocation
• Upward career mobility
• Mentorship- access to a network of dental practitioners
• Opportunity to learn different types of dentistry
• A fun, welcoming environment focused on patient care
• 100% employer paid health benefits

We're searching for an experienced Treatment Coordinator who is passionate about providing the best patient experience possible. In this role, you're the first contact for our patient experience and it's your job to improve efficiency, ensure excellent patient experience, and set up our dental office for success using your strong attention to detail and respect for regulatory best practices. You will be a key contributor to providing excellent patient interactions and help the office procedures run as smoothly as possible.

This is a full-time permanent position - with guaranteed hours per week. We offer a competitive salary and 100% Employer paid Health Benefits!

Schedule

Monday - Friday (Friday's are half day)

This is a permanent full time position

Sante Dental - 1550 Highbury Ave N, London ON

Responsibilities :

You will ensure the schedule is well-planned and that the clinic is set up for success. A snap-shot of the day-to-day is as follows :

• Optimize scheduled appointments to achieve weekly and monthly revenue budgets through treatment plan monitoring, patient information flow and continuous patient contact;
• Confirm upcoming appointments and ensure all pre-treatment processes are in place (pre-determinations, deposits, expectations are clearly understood, etc.)
• Analyze the schedule to make certain it is booked in a way that improves / maximizes efficiency and helps the clinical team to run through the day smoothly, with minimal disruptions to both the providers and the patients;
• Liaise appropriately with insurance providers, facilitating communication with the patient and the clinical team;
• Meet with patients one-on-one and present and review treatment plans (answering questions, discussing treatment options presented by the Dentist and providing an outline of the treatment process including time commitment, cost and other considerations)
• Preparing and sending pre-determinations;
• Following up on outstanding treatment plans;
• Maintain accurate accounting, patient records, and prepare / submit timely reports related to the dental clinic operations;
• Maintain patient relations through ongoing dialogue with patients before, during and after treatment;
• Support other team members in the dental clinic by aligning individual contributions with those of the team and group;
• Share information with team members and patients in a timely and efficient manner;
• Additional related duties, as required.

Requirements :

• A self-driven individual who is willing to help with a variety of administrative tasks
• Comfortable using dental clinic software and digital tools
• A solid understanding of dental procedures and the ability to communicate the treatment process effectively with patients
• Experience analyzing radiographs and preparing pre-determinations
• Excellent communication and interpersonal skills
• Attention to detail, organized and reliable
• Understanding of health & safety regulations relating to the dental office environment
• Experience with AbelDent is considered an asset
• Must be a certified Dental Assistant and able to perform dental assisting duties as needed.
• Knowledge of dental instruments and sterilization methods

MCA values diversity and is committed to creating and fostering a diverse team and an inclusive work environment. We encourage applications from people with disabilities and will provide accommodations throughout the recruitment and selection process.

MCA values diversity and is committed to creating and fostering a diverse team and an inclusive work environment. We encourage applications from people with disabilities and will provide accommodations throughout the recruitment and selection process.

At MCA, we empower our team to pursue their passions and make a meaningful difference in the field of dentistry. Our goal is to deliver top-tier dental care to every patient in a comfortable and relaxed setting, enhanced by exceptional customer service. Our core values guide us in achieving this goal : Respect, Integrity, Innovation, Communication, Excellence. Come join our team, and discover the difference working with MCA Dental!

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