Dental Scheduler

Why Crescent Community Health Center? Crescent is a mission driven, patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent provides a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance.

Overview: Under the supervision of the Oral Health Manager (OHM), performs patient scheduling, monitoring of daily provider schedules and walk-ins, while making patient follow-up appointments as needed.

Essential Responsibilities:

• Performs all functions according to CCHC mission and values
• Schedules patients for dental appointments according to the payer mix indicated by the OHM and according to policy #70-02 Management of the Appointment System
• Answers the telephone in a prompt, polite and helpful manner
• Returns calls to patients within two business hours of receiving message
• Checks out patients and schedules follow up appointments
• Displays a caring and helpful attitude when interacting with patients, vendors, and fellow employees
• Treats all CCHC patients as valued customers
• Follows established policies and procedures for safety, infection and exposure control
• Ensures providers are scheduled for the budgeted allotted number of patients daily
• Asks dental personnel responsible for triage, for assistance with walk-in urgent care patients, transfer calls for possible urgent care patients to dental personnel responsible for triage, also asks for assistance with difficult scheduling situations
• Places reminder calls to all new dental patients and patients that do not have cell phone at least one day prior to appointment
• When scheduling dental appointments, ask patients provider preference and schedule patients consistently with preferred provider
• Explains visit processes, including items needed for appointment and other information necessary for visit
• Maintains VNA folder of children that have failed dental appointments
• Maintains a clean, organized and safe environment for staff and patients
• Other duties as assigned

Expectations:

• Utilizes time efficiently to maximize productivity and minimize patient waiting time
• Maintains a friendly, respectful, and professional environment for all patient contacts
• Maintains a cooperative, helpful work environment within the department, as well as with other departments and employees
• Maintains confidentiality regarding CCHC, its clients, and employees
• Follows CCHC policies, procedures, and guidelines
• Accurately and timely schedules appointments, according to clinic protocols

Minimum Qualifications:

• Minimum of high school diploma or GED required.
• A minimum of one-year experience in a medical/dental office setting preferred.

Pre-employment drug testing and background check required.

EOE