Dental Receptionist/Dental Office Administrator

Dr. Seema Steffens Family and Cosmetic Dentistry; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Job summary

A reputable dental practice in Mississauga is seeking a Dental Receptionist to manage patient interactions and administrative tasks. The ideal candidate should possess excellent customer service skills and experience in a dental environment is preferred. Responsibilities include scheduling appointments, managing patient records, and ensuring a welcoming atmosphere. This role offers an opportunity to contribute to a patient-focused team.

Qualifications

• Previous experience as a dental receptionist in a Canadian Dental Setting preferred.
• Excellent customer service and interpersonal skills.
• Proficiency in using dental practice management software is a plus.

Responsibilities

• Greet and welcome patients creating a positive atmosphere.
• Efficiently manage appointment scheduling and confirmations.
• Collect and update patient information and insurance details.
• Verify patient insurance coverage and process claims.
• Process payments and assist patients with financial inquiries.
• Respond to patient inquiries via various communication methods.
• Maintain a clean and organized reception area.
• Communicate effectively with the dental team.
• Maintain confidentiality and accuracy of patient records.

Skills

Customer service

Organizational skills

Communication skills

Tools

Open Dental

Job description

About Us: Dr. Seema Steffens’ Dental Office is an established, reputable, and patient-focused dental practice committed to delivering the highest quality dental care in a warm and welcoming environment. Our dedicated team of dental professionals is seeking a Dental Receptionist to join our practice and contribute to our mission of improving smiles and oral health in our community.

Job Summary: As a Dental Receptionist, you will be the first point of contact for our patients, creating a positive and friendly atmosphere in our reception area. You will play a critical role in ensuring a smooth patient experience by handling various administrative tasks and providing exceptional customer service.

Responsibilities

• Greet and Welcome Patients: Warmly welcome patients as they arrive at the practice, ensuring they feel comfortable and valued.
• Appointment Scheduling: Efficiently manage the appointment schedule, including scheduling, rescheduling, and confirming appointments via phone, email, or text when required.
• Patient Registration: Collect and update patient information, insurance details, and medical history accurately.
• Insurance Verification: Verify patient insurance coverage, process insurance claims, estimates, and provide cost estimates to patients when needed.
• Billing and Payments: Process payments, issue receipts, and assist patients with financial inquiries and payment plans.
• Answer Inquiries: Respond to patient inquiries via phone, email, text, or in person, providing information about our services, fees, procedures, and comprehensive approach to dentistry.
• Maintain a Clean and Organized Reception Area: Keep the reception area tidy and well-organized to create a welcoming environment.
• Coordinate with the Dental Team: Communicate effectively with the dental team to ensure a seamless patient flow and assist with any patient-related issues.
• Patient Records: Maintain confidentiality and accuracy of patient records and files.
  
  

Qualifications

• Previous experience as a dental receptionist in a Canadian Dental Setting or in a similar role is strongly preferred, but not required.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using dental practice management software (Open Dental) is a plus.
• Knowledge of dental terminology and procedures is a plus.
• Attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Strong communication skills, both written and verbal.
  
  

If you are a motivated, friendly, and organized individual looking to be part of a dynamic dental team, we encourage you to apply for the Dental Receptionist position. To apply, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Qualified Candidates that are selected for an interview will be contacted via email or telephone. We look forward to welcoming you to our team and working together to provide outstanding dental care to our patients.

About Dr. Seema Steffens Dentistry

Dr. Seema Steffens DPC, is dedicated to delivering the highest level of dental treatment in a friendly and relaxing atmosphere. We are conveniently located in a home in Mississauga, on Dixie Road, just north of Rathburn.