dental receptionist

Monarch Dentistry; Hamilton; On-site; CAD 35,000 - 45,000; Full time

Job summary

A dental practice in Hamilton seeks a Customer Service Representative to handle front office tasks such as greeting clients, scheduling appointments, and managing phone calls. Candidates must have a secondary school diploma and be proficient in customer service. This role requires working on-site, ensuring fast-paced and repetitive tasks. Additional benefits include free parking and learning opportunities provided by the employer.

Benefits

Free parking available

Learning/training paid by employer

Team building opportunities

Qualifications

• 7 months to less than 1 year of experience in a similar role.
• Strong communication skills, both oral and written.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and direct visitors in a professional manner.
• Provide information and assistance to clients.
• Schedule and confirm appointments efficiently.

Skills

Customer service

Interpersonal skills

Multitasking

Time management

Education

Secondary (high) school graduation certificate

Tools

MS Office

Database software

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
  
  

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• General office
• Dental practice
• Community dental clinic
  
  

Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Relay service to persons with disabilities
• Perform data entry
• Provide customer service
  
  

Experience and specialization

Computer and technology knowledge

• MS Office
• Database software
  
  

Technical terminology

• Dental
  
  

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
  
  

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
  
  

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• Team building opportunities