dental office receptionist

Dent Leslieville; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A dental clinic in Toronto is seeking a motivated individual to manage customer service and clerical tasks. Responsibilities include greeting clients, scheduling appointments, maintaining medical records, and supporting dental health treatment. Candidates should have a secondary school diploma and prior experience in a similar role. This is a full-time, permanent position with a commitment of 35 hours per week.

Benefits

Dental plan

Qualifications

• 1 to 2 years of experience in a similar role.
• Ability to work under tight deadlines and pressure.
• Experience with dental health treatment planning.

Responsibilities

• Greet clients and direct them to services.
• Schedule and confirm appointments.
• Maintain confidential medical files.

Skills

Customer service

Time management

Attention to detail

Oral communication

Written communication

Education

Secondary (high) school graduation certificate

Tools

MS Office

Electronic medical records

Word processing software

MS Excel

MS Outlook

MS Word

Job description

Work Term : Permanent

Work Language : English

Hours : 35 hours per week

Education : Secondary (high) school graduation certificate

Experience : 1 year to less than 2 years

Work setting

• Health care institution, facility or clinic
• Clinic

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Order office supplies
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Perform data entry
• Provide customer service
• Order supplies and maintain inventory
• Maintain filing system
• Determine and establish office procedures and routines
• Complete insurance and other claim forms
• Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
• Initiate and maintain confidential medical files and records
• Train staff in procedures and in use of current software
• Plan dental health treatment
• Open and distribute regular and electronic incoming mail and other material
• Coordinate the flow of information

Supervision

• 1 to 2 people

Computer and technology knowledge

• Electronic medical records
• Electronic scheduler
• Word processing software
• MS Office
• Electronic mail
• Spreadsheet
• MS Excel
• MS Outlook
• MS Word
• MS Windows

Area of work experience

• Reports and records
• Invoices
• Financial statements
• Correspondence

Area of specialization

• Orthodontic appliances

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Large caseload

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Accurate
• Client focus

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

Health benefits

• Dental plan