Dental/Medical Administrative Assistant

Bridle Post Dental; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading dental practice in Toronto is seeking a detail-oriented Dental Office Administrator to manage patient interactions and support office operations. The role includes scheduling, handling patient records, and ensuring a welcoming environment, requiring effective communication and multitasking skills.

Qualifications

• Previous experience as a Dental Receptionist is required.
• Familiarity with dental terminology and administrative procedures.
• Proficiency in using electronic medical records systems.

Responsibilities

• Greet patients and manage front desk operations.
• Schedule and confirm appointments efficiently.
• Maintain accurate patient records and manage billing.

Skills

Communication

Multitasking

Quick typing

Transcribing

Tools

Tracker

Job description

We are seeking a detail-oriented and well organized Dental Office Administrator to join our Oral and Maxillofacial Surgery Team! We prioritize exceptional patient care in a welcoming and fast-paced environment. This role is crucial in managing appointment schedules, maintaining efficient office operations, and ensuring exceptional patient care.

Responsibilities:

• Greet patients warmly and manage front desk operations, ensuring a welcoming atmosphere.
• Schedule and confirm appointments, handling cancellations and rescheduling as necessary.
• Maintain accurate patient records using Tracker.
• Prepare patient charts for upcoming appointments.
• Process and triage referrals in a timely matter.
• Create and respond to office emails. Uploading emailed referrals and radiographs from referring dentists into patients electronic charts.
• Process patient intake forms and verify insurance information.
• Answer phone calls promptly, addressing inquiries or directing calls to appropriate staff members.
• Assist with billing and payment processing, ensuring accuracy in transactions and insurance claims.
• Collaborate with dental staff to ensure efficient patient flow and provide support as needed.
• Maintain cleanliness and organization of the reception area.

Requirements:

• Previous experience as a Dental Receptionist is required.
• Familiarity with dental terminology and administrative procedures in a dental setting is essential.
• Quick typing skills essential, the ability to transcribe consultation notes into our electronic medical record system efficiently and quickly is required.
• Proficiency in using electronic medical records systems, particularly Tracker, is an asset.
• Strong communication skills and the ability to manage multiple tasks efficiently.
• Experience with multi-line phone systems and front desk operations in a healthcare and fast-paced environment is an advantage.