Delivery Supervisor - Delta (JN25)

Trail Appliances BC; Delta; On-site; CAD 60,000 - 63,000; Full time

Job summary

A leading independent appliance retailer in Western Canada is seeking a Delivery Supervisor to oversee the delivery team, ensuring optimal performance and customer satisfaction. This role involves managing staff, handling compliance, and addressing departmental issues within a dynamic work environment. Join Trail Appliances BC for a rewarding career with competitive salary and benefits.

Benefits

Competitive salary

Extended Health Benefits

PPE Allowance

Generous employee discounts

Career Development Opportunities

Employee Recognition Program

Company events

Paid Volunteer

Fun and dynamic work environment

Qualifications

• Experience in a logistics environment.
• Experience managing hourly staff.
• Strong communication skills for both email and phone interactions.

Responsibilities

• Provide supervisory coverage of delivery teams.
• Manage performance of over 60 team members.
• Monitor KPIs and address customer concerns.

Skills

Communication

Customer Service

Data Analysis

Change Management

Education

Class 5 driver's license

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

The role will provide supervisory coverage of the delivery team, including drivers, delivery assistants, and dispatch. The role will primarily be focused on all aspects of the delivery operation as they take place later in the afternoon.

As a Delivery Supervisor you will:

• Provide end-of-day presence and supervisory coverage of teams returning to the warehouse. Compliance management
• Assist in the management of the relationship between the multi-family component of the business, and the delivery department
• Oversee afternoon progress optimization management
• Monitor the “Delivery Supervisor” inbox and responding in a professional and timely manner
• Assist in the management of the discretionary bonus program
• Lead Performance Management of 60+ team members
• Provide light human resources management within the department
• Address customer and departmental concerns professionally and effectively.
• Monitor and positively influence KPIs
• Manage the daily asset allocation component of the department
• Support with successful implementation of GRTW employees, and their cooperation with the program
• Develop and execute thoughtful and efficient solutions to business problems within the organization

To be successful in this role, you should:

• Have an experience in a logistics environment.
• Have an experience managing hourly staff.
• Be comfortable with the performance management of hourly staff.
• Drive for change management within the business.
• Have an excellent communication skills, both email and on the phone.
• Have demonstrated customer service experience
• Be proficient computer skills.
• Be strong in Microsoft office skills, namely Excel and PowerPoint
• Have critical data analysis skills
• Have a class 5 drivers license or working towards with clean abstract.

Work Environment

• Office environment
• Warehouse environment
• Local site visits required

Additional Information

• Shift work (split week): Mon, Tue, Thu, Fri, Sat (Saturday is mandatory, other days off can be negotiated)
• 10:00am – 6:30pm

Why Join Trail

• Competitive salary
• Extended Health Benefits
• PPE Allowance
• Generous employee discounts
• Career Development Opportunities
• Employee Recognition Program
• Company events
• Paid Volunteer
• Fun and dynamic work environment where your strengths and personality shine!

$60,000 - $63,000 a year Includes Bonus

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?