Delivery Specialist Wireline

Rogers

Calgary

On-site

CAD 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

Donation matching

Volunteer time off

Pension & stock options

Employee discounts

Leadership development

Job summary

Rogers is hiring a Delivery Specialist (Wireline) in Calgary to manage business customer orders from COP requests to installation and billing activation. The role requires coordinating with internal teams and field technicians to meet milestones while maintaining high service standards.

You will leverage Salesforce, CBS and IP/SIP/Wi-Fi knowledge to deploy wireline solutions and ensure a smooth customer experience. Travel may be required as part of project delivery.

Qualifications

2+ years of experience in Telecommunications B2B
Knowledge of Ethernet, IP, SIP, MPLS, Wi-Fi, UCC
Proficiency with CBS and Salesforce (TOM) & unified desktop
Strong communication skills across cross-functional teams
Post-secondary education in related Tech/Telecommunications field
PMP certifications are an asset
Bilingualism (English & French) an asset
Excellent presentation and communication skills

Responsibilities

Order fulfillment, coordination and administration for business customer orders to meet delivery milestones
Receive and validate COP requests via Salesforce for all lines of business
Coordinate with project resources to plan and execute delivery requirements
Facilitate status meetings and manage project milestones
Process MACD requests for Rogers for Business Services
Build customer relationships through prompt service and clear communication
Define schedules and delivery plans; assess risks
Coordinate and communicate firm installation dates with customers
Be liaison with field technicians
Ensure timely billing activation and closure communication
Diligent order tracking for revenue reporting

Skills

Telecom knowledge

Rogers services

Ethernet/IP/SIP/MPLS/WiFi/UCC

Salesforce CBS TOM

Communication skills

Problem solving

Post-secondary education

PMP asset

Bilingual EN/FR asset

Presentation skills

Education

Post-secondary education in tech/telecom

PMP certification (asset)

Tools

CBS

Salesforce (TOM)

Unified desktop

Job description

Delivery Specialist Wireline

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Del ivery Specialist (Wireline)

The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business. The DS is accountable for leading the deployment of standard projects. Accountabilities include deployment of wireline solutions, IP technology, SIP, Managed Wi-Fi onboarding.

Responsibilities

R esponsible for order fulfillment, coordination and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.
Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business including Wireline, Data Centre, IOT and Service Migrations
Coordinate with project resources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.
Facilitate status meetings and oversee project critical millstones.
Process MACD requests for existing Rogers for Business Services
Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction.
Define schedule and delivery plans to communicate with customers and assess risk factors
Coordinate and communicate firm installation date (FOC) with the customer.
Be the liaison with field technicians
Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing.
Diligent order tracking for revenue reporting

Qualifications

2+ years of experience within the Telecommunication industry, Business to Business segment preferred
Knowledge of Rogers Business services, products and procedures
Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC
Excellent proficiency with CBS, Salesforce (TOM) & and unified desktop
Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams
Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo
Strong analytical and problem-solving skills
Post Secondary education in a related Technology or Telecommunications field
PMP certifications an asset
Ability to promote a collaborative team culture through active listening, seeking to understand and information sharing
Bilingualism (English & French) an asset
Excellent presentation and communication skills

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Rd (341), Brampton, ON

Travel Requirements: Up to 10%

Background Check(s) Required: Criminal Record and Credit Check

Posting Category/Function: Project Management & Coordination

Requisition ID: 344707

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Business

Location: Calgary, AB, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including: