Delivery Specialist - St Laurent

VinFast Auto; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Automotive Delivery Specialist to enhance customer experience during vehicle deliveries. This role involves collaborating with the sales team to ensure each delivery is seamless, verifying vehicle specifications, and providing outstanding customer service. The ideal candidate will possess strong communication skills and a valid driver's license, ensuring that every customer feels welcomed and informed about their new vehicle. Join a dynamic team where your contributions will directly impact customer satisfaction and the overall delivery process.

Qualifications

• Knowledge of automotive sales and delivery processes is essential.
• Excellent customer service and communication skills required.

Responsibilities

• Prepare vehicles for customer delivery and ensure all details match orders.
• Greet customers and explain vehicle features during delivery.
• Collect outstanding payments and perform vehicle inspections.

Skills

Automotive sales knowledge

Customer service skills

Communication skills

Organizational skills

Time management skills

Ability to operate vehicles

Education

Valid driver's license

Tools

MS Office

Job description

SCOPE OF JOB

The Automotive Delivery Specialist is responsible for working in close collaboration with the sales administrator, and ensuring a smooth and seamless delivery experience for customers. This includes verifying that the vehicle matches the customer order, collecting trade-in ownership, performing physical inspections of both new and trade in vehicles, scheduling delivery appointments, executing deliveries, and collecting final payment.

RESPONSIBILITIES & KEY ACTIVITIES:

• Prepare vehicle for customer delivery, this includes mounting license plate to new car, print the document necessary for the delivery, verifying vehicle accessories and vehicle specifications to match the order.
• Monitor delivery appointments in the store delivery calendar & communicate with customers as needed.
• Verify the customer’s chosen settings have been set up as specified.
• Greet and welcome the customer for the delivery of their vehicle.
• Giving explanations of the different features of the vehicle.
• Collect any outstanding payments due on delivery.
• Perform a physical inspection of the trade-in vehicle to validate vehicle condition is as described and collect associated documentation
• Additional duties as required.

WHAT YOU BRING ALONG:

• Knowledge of automotive sales and delivery processes.
• Ability to operate vehicles and perform basic vehicle maintenance tasks.
• Excellent customer service and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Good organizational and time management skills.
• Valid driver's license and clean driving record.
• Experience with MS office is an asset.
• Ability to work evening hours, weekends, and holidays.