Delivery Service Specialist

Colonial Group; Quebec; On-site; CAD 38,000 - 52,000; Full time

Job summary

Colonial Group's Metro delivery team is seeking a Delivery Service Specialist to perform direct to retail deliveries on a fixed route. You will interact with store staff to ensure on-time, accurate deliveries and a positive customer experience.

The role requires a valid G or Class 5 license, a clean driving record, and comfort with onboard GPS while adhering to SOPs and safety standards. Shift is Tue-Fri, 6:00 am to 4:30 pm, with responsibilities including documentation, loading totes, and

Qualifications

• Completion of secondary school preferred or equivalent experience.
• Valid driver license with clean abstract (G or Class 5).
• Experience delivering in time-sensitive, customer-facing roles.
• Familiarity with on-board GPS navigation system.

Responsibilities

• Operate a cargo van delivering to multiple retail locations on a predetermined route.
• Adhere to SOPs, complete manifests and obtain signatures as required.
• Load totes into the van and prevent product damage.
• Follow safety laws and Metro policies; maintain a clean vehicle.
• Coordinate with Customer Service and Logistics to handle rush deliveries or changes.
• Foster positive relationships with retail customers and address service concerns.

Skills

Customer Centricity

Fostering Culture

Collaboration

Problem Solving

Decision Making

Communication

Education

Secondary school

Tools

GPS navigation system

Job description

SUMMARY

Reporting to the Operations Supervisor, the Delivery Service Specialist’s primary responsibility is providing direct to retail deliveries for a dedicated Metro customer. It is essential that the Delivery Service Specialist creates a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer.

SHIFT : Tuesday to Friday 6 am - 16:30pm

RESPONSIBILITIES

• Operating a cargo van conduct deliveries on predetermined route using a GeoTab GPS system to provide accurate, on time, delivery to multiple retail locations. Assigned delivery routes will vary from time to time.


• Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures, use of safety tabs etc.


• At a Metro hub or spoke DC load totes with product into the van for delivery in a manner that prevents damage to the product.


• Adhere to Metro’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.


• Maintain a clean delivery van, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations.


• Follow all SOPs regarding the safeguarding of Metro and its Customers property against theft.


• Work with Customer Service and the Logistics Coordinator to return damaged or stale dated product not accepted at the retail location, and transport the unaccepted product back to the DC, according to SOP.


• Work with Customer Service and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route.


• Establish a positive relationship with the retail customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.


• Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.


• Demonstrate and promote Metro’s Our WAY values on a daily basis.


• Other duties as assigned

EDUCATION

• Completion of secondary school is preferred or equivalent experience.

EXPERIENCE

• Valid “G” or “Class 5” driver license with a clean driver abstract.


• Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred.


• Experience or comfortable using an on-board GPS navigation system.


• Must agree to a criminal background check and credit check.

COMPETENCIES

• Customer Centricity


• Fostering Culture


• Collaboration


• Problem Solving & Decision Making


• Managing Through Change
  
• Communication

HEALTH & SAFETY:

• Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws


• Work in a healthy and safe manner following Metro’s policies, procedures


• Always wear or use protective equipment


• Report any hazards you find in the workplace to your supervisor


• Must not use or operate equipment in a manner that would endanger yourself or others


• Must not put other workers at risk by your actions