Delivery Project Executive

IBM Computing; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading technology company in Toronto is seeking a Delivery Project Executive to oversee service delivery and manage multiple teams globally. The ideal candidate has 10+ years of experience with platform services and a strong understanding of hybrid cloud technologies. Responsibilities include ensuring contractual obligations are met and leading incident management efforts. This role promotes collaboration and requires strong communication skills.

Qualifications

• 10 years of experience managing platform services.
• Experience with hybrid cloud technologies.
• Proven track record in managing ITSM activities.

Responsibilities

• Manage service delivery on assigned accounts.
• Liaise between customer and technical teams.
• Deliver contracted services meeting all SLAs.

Skills

Cloud platform support services

Infrastructure monitoring

ITSM activities

Platform SLAs / SLOs management

Customer Reporting

Risk management

Root Cause Analysis (RCA)

Capacity management

Job description

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

Your role and responsibilities

The Delivery Project Executive is responsible for the successful service delivery on the assigned accounts. Manages the various IBM, business partners, vendors and customer teams across the globe to achieve the planned outcomes. Is experienced in Platform Management on Hybrid Cloud and in resolving complex customer issues and problems. Has the technical apptitude to understand platform technical issues and lead the team to resolution. Liases between the customer / account teams and their technical teams on the project. Is proactive and communicates clearly and effectively. Leads all involved teams maintaining high team moral. Is responsible for delivering the contracted services in accordance with the contract, meeting / exceeding all SLAs / SLOs, leading incident, problem, service request management and RCA, providing the required IBM and Customer reporting.

Required technical and professional expertise

'- 10 years of experience managing platform services, including experience on:

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Cloud platform support services and hybrid cloud technologies

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Infrastructure monitoring, alerting, patching, backup and restores

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ITSM activities (incident, problem, change and service request management)

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Platform SLAs / SLOs management

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Customer Reporting

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Risk management

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Root Cause Analysis (RCA) process

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Certificate, secret, key, token renewal management

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Annual DR tests management

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Capacity management and patch management

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Contract / SOW delivery

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Financial health management

Preferred technical and professional experience

• Cloud certification at a foundational level

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.