Delivery Manager - CIAM Migration

EPAM Systems; Toronto; On-site; CAD 150,000 - 200,000; Full time

Benefits offered by this job

Extended Healthcare with Prescription

Life and AD&D Insurance

RRSP with Company match

Paid Time Off

LinkedIn learning access

Employee Discounts

Job summary

EPAM Systems in Canada seeks a Delivery Manager to lead an end-to-end customer identity and profile modernization project, migrating from SAP Gigya to Microsoft Entra External ID. You will align cross-functional teams across Dev, QA, and Production to meet schedule, scope, quality, security, and budget targets.

Responsibilities include governance, RAID, cutover planning, and collaboration with security/privacy, marketing platforms, and client stakeholders to deliver a scalable identity solution.

Qualifications

• 7+ years in delivery/program/project management for software engineering, including multi-workstream deliveries and cutovers.
• Strong grip on Agile/Scrum/Kanban, CI/CD and QA automation, with identity/authentication (SSO/CIAM/OIDC/OAuth) delivery experience.
• Comfortable with cloud-based architectures, preferably Azure, and close collaboration with DevOps/engineering leads.
• Excellent communication, able to explain issues and solutions to technical and non-technical audiences.

Responsibilities

• Build and maintain an integrated delivery plan across scope, milestones, dependencies, RAID and cutover/hypercare
• Establish delivery governance and ceremonies that ensure outcomes, not just activity
• Serve as the primary delivery contact for client stakeholders, proactively managing expectations and tradeoffs
• Organize cross-functional delivery teams and build a high-performing environment with strong onboarding and continuous improvement
• Own RAID and quality practices; partner with security/privacy on PII, consent and auditing requirements
• Manage scope, budget and staffing to ensure profitability and keep delivery GREEN

Skills

Delivery leadership

Agile methodologies

Communication

Multi-workstream delivery

Tools

Azure

Job description

The Delivery Manager is accountable for end-to-end delivery of a customer identity and profile modernization program, migrating from SAP Gigya to Microsoft Entra External ID. The role balances engineering understanding, delivery leadership, and client partnership to ensure predictable, high-quality outcomes across Dev, QA, and Production, while meeting schedule, scope, quality, security, and budget targets.

This role leads cross-functional teams delivering:

• Authentication and user journey updates for server-rendered JavaScript web applications
• User profile data migration and ongoing operations in Azure Cosmos DB
• Integration with external Email Marketing platform
• Integration with OneTrust for consent and privacy workflows
• Batch file feeds to a data platform
• Edge security and traffic controls (e.g., Azure Front Door, App Gateway, WAF, rate limiting)
• Cutover planning, hypercare, and post-launch stabilization

Req.#1081312964

The recruiting efforts for this position are intended to fill an existing vacancy for a new position.

Responsibilities

• Build and maintain an integrated delivery plan across scope, milestones, dependencies, RAID and cutover/hypercare
• Establish delivery governance and ceremonies that ensure outcomes, not just activity
• Serve as the primary delivery contact for client stakeholders, proactively managing expectations and tradeoffs
• Organize cross-functional delivery teams and build a high-performing environment with strong onboarding and continuous improvement
• Own RAID and quality practices; partner with security/privacy on PII, consent and auditing requirements
• Manage scope, budget and staffing to ensure profitability and keep delivery GREEN

Requirements

• 7+ years in delivery/program/project management for software engineering, including multi-workstream deliveries and cutovers
• Strong grip on Agile/Scrum/Kanban, CI/CD and QA automation, with identity/authentication (SSO/CIAM/OIDC/OAuth) delivery experience
• Comfortable with cloud-based architectures, preferably Azure, and close collaboration with DevOps/engineering leads
• Excellent communication, able to explain issues and solutions to technical and non-technical audiences

Nice to have

• Experience with Microsoft Entra External ID, Azure AD B2C or CIAM migrations, and Azure Cosmos DB operations
• Knowledge of edge security controls: WAF, rate limiting, traffic routing (Front Door/App Gateway)
• Experience integrating OneTrust or similar consent/privacy tooling and coordinating with marketing platforms
• Familiarity with batch data exchange patterns: file formats, scheduling, reconciliation, idempotency

We offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM (https://www.youtube.com/embed/NU_mnNITn2o?si=IiCxyQ4sr1YJWxDG)

This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training, the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: CA$150,000 - CA$200,000. This position is also eligible for variable compensation incentives. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA [e-mail] if you have questions in this regard, or if you require an accommodation to complete the application process. Click here (https://www.epam.com/careers/locations/canada) to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.

An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies. EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy. Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.