Delivery Manager

MPA Recruitment; Toronto, Halifax; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

MPA Recruitment is assisting a leading global digital solutions company in Canada to find a Delivery Manager for Toronto or Halifax with hybrid work options. You will oversee the delivery of innovative digital services, ensuring outcomes meet user needs and agreed client terms while upholding governance and quality standards.

You will empower teams, drive profitability against targets, forecast project variables, and nurture client relationships to win follow-on business.

Responsibilities

• Understand critical success factors for project delivery and ensure each workstream has a plan to achieve success factors.
• Be responsible for profitability targets and for accurate forecasting and reporting of project variables (revenue, staffing, work in progress, debt).
• Exploit opportunities to add value for the client and proactively manage expectations and issues.
• Motivate and empower teams to perform well, learn and grow, with a focus on staff development and regular feedback.
• Build and maintain constructive relationships with the client, other suppliers and third-party stakeholders.
• Ensure appropriate governance arrangements and technical quality standards are followed throughout the project lifecycle.
• Effectively manage risks and issues, escalating where appropriate.
• Support Sales and Account teams to position for profitable new business and growth.
• Promote successes to customers and the market through case studies, blogs, and other media.
• Drive continuous improvement and encourage innovation in technology and processes.

Job description

MPA has been retained by a leading global digital solutions company who work in both the public and private sector. For over 30+ years our client has been providing software solutions to the commercial, healthcare and public sectors. There is a strong possibility you have used our client’s software at some point in your life. They are now looking for a Delivery Manager to join their team in Toronto or Halifax (hybrid.

As a Delivery Manager, you will be responsible for ensuring that innovative digital services and platforms meet the user need and the outcomes agreed between the organization and their client, whilst ensuring our delivery follows good governance and quality standards. You will empower and support teams to perform well, learn and grow in a manner that is consistent with company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow‑on business with existing customers.

The successful candidate will exhibit the following:

Delivery

• Understand critical success factors for the project (beyond the traditional measures: on time, on budget and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors.
• Be responsible for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.).
• Exploit opportunities for adding value to the client, ensuring that expectations are proactively managed and issues are addressed promptly and appropriately.

Team

• Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.
• Put people first & develop others - You'll manage, coach and develop a small number of staff, with a focus on managing employee performance
• Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals.
• Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the project.
• Have responsibility for staffing teams and on-boarding of new team members.
• Build and maintain constructive and collaborative relationships with the client, other suppliers and third‑party stakeholders.

Governance

• Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle.
• Effectively manage project risks and issues, escalating where appropriate.
• Comply, and ensure team members comply, with all confidentiality and non‑disclosure policies and agreements and ensure the security of information, at all times.

Business Development & Account Management

• Support future growth by working closely with Sales, Account Leads & Account Management teams, assisting where required with the sales/procurement cycle to best position to win profitable new business.
• Promote successes company-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets etc.
• Understand the contracts and commercial terms applying to our projects and ensure that it is not compromised by non‑compliance.

Professional Development and Growth

• Contribute to continuous improvement initiatives within the Management Capability.
• Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly.
• Encourage innovation in technology and process both within the project and outside the project.
• Proactively assist with recruitment activities to enable stable organizational growth.