Delivery Manager

Our client, a Top 5 Bank in Canada, is looking to hire a Delivery Manager for their team for an initial 12 months of contract with the possibility of extension/conversion. This role is currently hybrid, 1 day per week in the office in Toronto.

Responsibilities Include:

1. Support Journey Managers: Assist in digital campaigns, publishing, user experiences, and digital sales activities to enhance customer engagement.
2. Error Investigation: Work with the Campaign Enablement team to investigate and resolve pre-production or post-production errors related to digital campaigns.
3. Regulatory Compliance: Monitor and ensure adherence to CASL, anti-spam, and privacy regulations to maintain compliance in all digital marketing activities.
4. Collaboration with Channel Partners: Identify and optimize opportunities for collaboration with channel partners, focusing on retargeting, deep-linking, and campaign enhancements for an omnichannel experience.
5. Data-Driven Recommendations: Partner with Analytics, Data Science, and Marketing Science teams to measure channel performance and provide optimization recommendations based on customer pain points and key learnings.
6. Customer-Focused Culture: Promote a customer-centric approach to deepen client relationships and leverage broader Bank resources and knowledge.
7. Risk and Compliance Management: Ensure day-to-day activities align with the Bank's risk culture, risk appetite, and regulatory obligations, fostering a compliant and effective operational environment.

Must Have Qualifications:

1. 3+ years' experience with digital marketing platforms such as Responsys, Adobe Campaign, Salesforce Marketing Cloud, Adobe Experience Manager, and Adobe Journey Optimizer (1 or 2).
2. 3+ years' experience in leading and coaching a high-performing team.
3. 2+ years of experience with an email platform migration.
4. 1 year of experience with Adobe Analytics.
5. 2+ years of experience working with Microsoft Office products (Excel, PowerPoint, Word, and SharePoint).

Nice to Have Qualifications:

1. French and/or Spanish language skills are preferred.

If you are qualified and interested in discussing this role in more detail, please submit your resume to [email protected]

For other opportunities, please visit www.ifg-global.com.