Delivery Lead, Professional Services Organization, Google Cloud

Google Inc.; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading tech company in Toronto is seeking a Delivery Lead to manage delivery of multi-year programs and coordinate with global service integrators. The ideal candidate will have extensive experience in customer delivery, project management, and leading multidisciplinary teams. This role requires excellent communication skills and the ability to influence stakeholders effectively.

Qualifications

• 10 years of experience in facing external customer delivery.
• 5 years of experience in consulting or technology projects.
• Ability to collaborate effectively and deliver presentations.

Responsibilities

• Design, build, lead, and inspire a team of technology program delivery professionals.
• Manage complex, multidisciplinary projects and schedules.
• Coordinate project progress and deadlines across various locations.

Education

Bachelor's degree in Computer Science or related field

Master's degree or MBA in Computer Science

Job description

Delivery Lead, Professional Services Organization, Google Cloud

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corporate_fare Google place Toronto, ON, Canada

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

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• Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
• 10 years of experience in facing external customer delivery while delivering various projects.
• 10 years of experience leading and managing delivery teams implementing technology solutions for external customers.
• 5 years of experience scoping, pricing, and resourcing consulting or technology projects for external customers.
• Experience working with cross-functional/matrixed teams in various Industry verticals.

Preferred qualifications:

• Master's degree or MBA in Computer Science or a related technical field.
• Experience navigating and resolving conflict within teams.
• Experience in project/program management with the ability to apply multiple project/program management methodologies.
• Ability to quickly learn, understand, and work with emerging technologies, methodologies, and solutions in the Cloud/IT technology space.
• Ability to collaborate effectively across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal.
• Ability to deliver a professional business and technical pitch to the C-Suite and board levels with excellent presentation skills.

About the job

As the Delivery Management Lead in Canada, you will be responsible for managing delivery of multi-year programs with many work streams. You will manage executive stakeholders inside and outside Google, including global service integrators who partner with Google to deliver to customers. You will regularly report to the Cloud Customer Experience leadership team on account-level and organizational risks and build your team to address these. You will be responsible for developing processes that quickly identify and help resolve account issues before they escalate.

About the job

As the Delivery Management Lead in Canada, you will be responsible for managing delivery of multi-year programs with many work streams. You will manage executive stakeholders inside and outside Google, including global service integrators who partner with Google to deliver to customers. You will regularly report to the Cloud Customer Experience leadership team on account-level and organizational risks and build your team to address these. You will be responsible for developing processes that quickly identify and help resolve account issues before they escalate.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Design, build, lead, and inspire a team of technology program delivery professionals.
  
• Support or lead complex, multidisciplinary projects. Manage project schedules, identify risks, and clearly communicate goals to project stakeholders. Coordinate team on the project’s progress and deadlines as projects often span offices, time zones, and hemispheres.
  
• Organize and conduct regular stakeholder meetings, and communicate summaries and action items.
  
• Put agreed-upon ideas and direction into action, ensure clear oversight and accountability, and drive for clarity and speed of decisions. Monitor the effectiveness and progress of key initiatives. Lead select key initiatives personally and collaboratively.
  

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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