Account Manager

axiscapital; Toronto; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Job summary

AXIS Capital in Toronto is seeking an Account Manager to deliver high-quality service to brokers and clients, supporting underwriting teams and managing the book of business.

You will handle policy administration, processing, renewals, and endorsements while maintaining accurate records and compliance. Strong communication and relationship-building skills are essential for success in this role.

Qualifications

• High school diploma or equivalent required.
• Undergraduate degree in business, finance, or related field preferred.
• Minimum 2+ years' experience in the commercial insurance industry as an Underwriter Assistant or equivalent.

Responsibilities

• Policy administration and processing for new and renewal business.
• Relationship building with brokers and clients and delivering updates.
• Data management and documentation with diary systems and underwriting files.

Skills

Customer service

Communication

Relationship building

Time management

Problem solving

Education

High school diploma

Undergraduate degree

Tools

Microsoft Office

CRM software

Job description

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

Job Description: Account Manager

How does this role contribute to our collective success?

The Account Manager is responsible for delivering high-quality and efficient service to both internal and external clients, serving as a critical partner to the underwriting teams and placing brokers. Working closely with the Senior Account Manager (Sr.AM) and underwriting teams, the AM focuses on maintaining service excellence, managing the book of business, and achieving key metrics in retention, profitability, and growth.

Leveraging expertise in Property & Casualty (P & C) commercial insurance, the AM contributes to the company's overall success by building and maintaining relationships with underwriters and brokers, ensuring exceptional customer service, and facilitating new account marketing and renewal retention efforts.

What will you do in this role?

Policy Administration and Processing:

• Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements.
• Review policy documents for accuracy and compliance with regulatory standards.
• Identify opportunities for process improvement and efficiency enhancement within service delivery and underwriting operations.

Relationship Building, Client Engagement and Communication:

• Acts as a key point of contact for brokers and clients, addressing inquiries, providing updates, and ensuring exceptional customer service.
• Cultivate and nurture relationships with key broker contacts and decision-makers through regular communication and engagement.
• Provide guidance and mentorship to junior team members, fostering a collaborative and supportive work environment.

Data Management and Documentation:

• Maintain accurate records of policy and underwriting data, ensuring timely input and retrieval as needed.
• Utilize diary systems to track and manage information flow and deadlines effectively.
• Review underwriting documents and policies for accuracy and compliance with company guidelines and regulatory requirements.
• Review underlying policies and endorse changes as needed.
• Adhere to compliance standards and maintain accurate account files and underwriting documentation.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• High school diploma or equivalent required.
• Undergraduate degree in business, finance, or related field preferred, but not required.
• Minimum of 2+ years' experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience is required.
• Solid understanding of Property and Casualty insurance coverage is necessary.
• Proficient in written and verbal communication, capable of independently interacting with internal and external business partners such as brokers on behalf of Operations and Underwriting.
• Experience with Microsoft Office Suite (Word, Excel, and Outlook), or similar software is necessary.
• Strong aptitude for learning new computer/software programs is required.
• Strong customer service skills and professional attitude are required.
• Completion of professional development coursework in the industry is preferred.

Critical competencies:

• Strong organization and time management skills.
• Self-motivated and capable of working well independently.
• Able to organizes and prioritize work with limited supervision.
• Proficient in multitasking.
• Excellent verbal, written, and interpersonal communication skills.
• Attention to detail and accuracy.
• Strong math skills.
• Strong customer services skills
• Ability to work collaboratively within a team.
• Ensures tasks a completed atte