Delivery Lead - Knowledge Management Technical Solution

company; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Delivery Lead for Knowledge Management to design, deliver, and optimize KM initiatives. This permanent full-time role involves strategic leadership, overseeing KM projects, and fostering knowledge sharing across the organization. Candidates should have extensive experience and relevant certifications, making a meaningful impact in a dynamic office environment.

Qualifications

• 7+ years of experience in knowledge management, preferably in consulting.
• Experience implementing KM solutions with 10,000+ knowledge articles.
• Certifications in CKM, PMP, or Prosci preferred.

Responsibilities

• Lead execution of KM strategies aligned with business objectives.
• Oversee end-to-end delivery of KM projects.
• Promote a culture of knowledge sharing across teams.

Skills

Communication

Stakeholder Management

Leadership

Change Management

Education

Bachelor’s or Master’s degree in Information Management

Tools

SharePoint

MS Teams

Confluence

ServiceNow Knowledge

Job description

Job Title : Delivery Lead - Knowledge Management Technical Solution

Location : Ottawa / 2-3 days per week onsite (fully remote is not possible)

Job Type : Permanent Full-Time

Role Summary :

As a Knowledge Management (KM) Delivery Lead , you will play a strategic and operational role in designing, delivering, and optimizing knowledge management initiatives across the organization. Working closely with practice leads, consultants, and enabling functions, you will ensure that knowledge is captured, curated, and leveraged effectively to drive client impact, improve delivery efficiency, and foster innovation.

Qualifications & Skills :

• Security clearance (any level) would be a big asset
• 7+ years of experience in knowledge management, preferably in a consulting or professional services environment. Experience in configuration and / or development of a Knowledge Management project
• Key-requirement : Experience Implementing a Knowledge Management solution that housed 10,000 or more knowledge article s
• Deep understanding of KM tools and platforms (e.g., SharePoint, MS Teams, Confluence, ServiceNow Knowledge, etc.).
• Exceptional communication and stakeholder management skills.
• Experience driving change and promoting adoption in matrixed, global organizations.
• Proven ability to lead cross-functional teams and deliver measurable outcomes.
• CKM , PMP , and Prosci Certification are highly preferred - CKM (Certified Knowledge Manager), Knowledge Management Certification (KMC), APQC KM Certifications, and PMP / Prosci / Agile-Scrum
• Bachelor’s or Master’s degree in Information Management, Business, or a related field.

Key Responsibilities :

• Lead the execution of KM strategies aligned with business objectives.
• Establish and enforce KM policies, taxonomies, and governance models.
• Define and measure key performance indicators (KPIs) to track KM effectiveness.

2. Project Delivery & Enablement

• Oversee end-to-end delivery of KM projects, including needs assessments, solution design, implementation, and user adoption.
• Collaborate with IT and other teams to implement KM platforms (e.g., SharePoint, Confluence, ServiceNow, M365).
• Support change management and training initiatives related to KM tools and practices.

3. Content Lifecycle Management

• Develop frameworks for content creation, validation, tagging, storage, and retirement.
• Ensure content is accurate, accessible, and relevant through regular audits and stakeholder reviews.
• Promote the reuse of assets, accelerators, and methodologies across client engagements.

4. Stakeholder Engagement & Collaboration

• Partner with practice area leads, engagement managers, and subject matter experts (SMEs) to curate and share best practices.
• Champion a culture of knowledge sharing across regions and teams.
• Serve as a KM advisor in client-facing proposals and delivery contexts, as needed.
• Lead continuous improvement initiatives in KM systems and tools to enhance user experience.
• Evaluate and recommend new technologies such as AI, automation, and semantic search to scale KM practices.
• Stay current on industry trends and emerging KM technologies.

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