Delivery Lead - Contact Center AI Platform

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

As a Delivery Lead at CIBC, you’ll design integration solutions utilizing Google Cloud services to ensure seamless data flows for business objectives. With a focus on collaboration and technical leadership, you will work with various teams to drive efficient data exchanges, supporting CIBC's mission to build a relationship-oriented bank.

Benefits

Competitive compensation

Banking benefits

Wellbeing support

Employee and family assistance programs

MomentMakers recognition program

Qualifications

• 5+ years' experience in integration development and methodologies (RESTful API, JSON, ETL).
• Strong experience with Google services (Dialogflow, Vertex AI, Looker).
• Knowledge of CI/CD processes and secure data integration.

Responsibilities

• Design and implement integration solutions across Google platforms and CIBC systems.
• Gather integration requirements from stakeholders and conduct testing.
• Develop documentation for integration processes and monitor performance.

Skills

Analytical Thinking

Application Development

Database Management Systems (DBMS)

Emerging Technologies

Project Management Technology

Technical Leadership

User Requirements

Work Collaboratively

Education

Bachelor’s degree or equivalent in Computer Science or Technical discipline

Tools

Google Cloud Platform

MuleSoft

Apache Kafka

Google Cloud Pub/Sub

Job description

Delivery Lead - Contact Center AI Platform page is loaded

Delivery Lead - Contact Center AI Platform

Apply locations Toronto, ON time type Full time posted on Posted 16 Days Ago time left to apply End Date: June 30, 2025 (14 days left to apply) job requisition id 2505885

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You will be joining the Client Servicing Technology (CST) team. The Delivery Lead will be responsible for designing, implementing, and maintaining integrations across Google Dialogflow, CCAI Insights, Vertex AI, Gemini AI, Looker, and other enterprise systems. This role requires expertise in API development, data integration, and cloud technologies to create efficient, reliable, and secure data flows between components. The Technical Specialist/Delivery lead will work closely with the development, data science, and business intelligence teams to ensure a seamless, fully integrated experience for users. This role is essential to ensure a smooth, integrated solution that allows different systems and platforms to work together seamlessly, supporting business objectives and enabling effective data-driven decision-making.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Integration Design and Development: Design and implement integration solutions across Google platforms such as Dialogflow, CCAI Insights, Vertex AI, Gemini AI, and Looker and CIBC systems. Develop and maintain APIs, ETL processes, and data pipelines that enable real-time and batch data transfers between Google and CIBC systems. Create integration solutions tailored to specific business needs, ensuring they align with the project goals and technical requirements.

• Collaboration and Requirement Gathering: Work closely with Solution Architects, Data Engineers, Data Scientists, and BI Developers to understand integration requirements and system dependencies. Gather requirements from stakeholders to ensure all integrations support operational and business needs.

• Testing, Troubleshooting, and Optimization: Conduct thorough integration testing to validate the stability, accuracy, and performance of data flows and communication between systems. Diagnose and resolve integration-related issues promptly to maintain system reliability. Optimize integration processes for performance and efficiency, reducing latency and maximizing data availability for end users.

• Documentation and Maintenance: Develop comprehensive documentations for integration processes, API usage, data flows, and troubleshooting guides. Monitor integrations for any issues or inefficiencies, proactively implementing changes to improve performance and reliability.

• Performance Monitoring and Reporting: Establish and maintain monitoring tools to track integration performance, uptime, and data flow consistency. Generate reports on integration success rates, performance, and any encountered issues for continuous improvement.

Who You Are

• You can demonstrate 5+ years’ experience in Integration development and methodologies (RESTful API, JSON) design and data transformation or ETL processes.

• You have strong e xperience with Google Cloud Platform (GCP), especially services like Dialog flow , Vertex AI, Gemini AI and Looker. It is an asset if you have k nowledge of CI/CD processes, experience with integration tools (e.g., MuleSoft, Apache Kafka, Google Cloud Pub/Sub), cloud data warehouses and managing secure data flows.

• You have a degree/diploma: Bachelor’s degree or equivalent in Computer Science or Technical discipline.

• You understand that success is in the details. You notice things that others don't. You have strong analytical and problem-solving skills. Your critical thinking skills help to inform your decision making.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-03-28

Job Location

Toronto-81 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Development, Database Management Systems (DBMS), Emerging Technologies, Project Management Technology, Technical Consulting, Technical Leadership, User Requirements, Work Collaboratively

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