Delivery Lead - Commerce

Accenture; Ottawa; On-site; CAD 91,000 - 210,000; Full time

Job summary

An established industry player is seeking a highly effective Delivery Lead to spearhead Digital Commerce programs. This role is pivotal in ensuring the success of complex, large-scale commerce solutions, focusing on client relationships, project delivery, and resource management. Ideal candidates will possess a robust consulting background and extensive experience in managing multifaceted projects that integrate strategy, design, and technology. Join a dynamic team where your leadership and innovative thinking will drive impactful results and enhance client satisfaction across global markets.

Qualifications

• 10+ years experience with agile SDLC and large-scale commerce applications.
• 5+ years of project management experience across various methodologies.

Responsibilities

• Lead end-to-end delivery lifecycle of complex global commerce solutions.
• Develop strong relationships with senior management and identify project opportunities.

Skills

Agile SDLC

Project Management

eCommerce

Digital Analytics

Customer Data Platform

Marketing Automation

Leadership Skills

Communication Skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Adobe Commerce

Salesforce

Composable Commerce

Shopify

Job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

You Are:

We are looking for a highly effective Delivery Lead to join our team. An individual filling this role will be responsible for the overall success of Digital Commerce programs, focusing on the client relationship, planning/tracking, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, design, and technology disciplines.

The Work:

• Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale commerce solutions

• Develops strong working relationships with the senior management team and identifies follow-on project opportunities

• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning

• Manages day to day on-shore and off-shore project teams during the project lifecycle

• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories

• Work closely with engineering, design, product, and QA to deliver the best digital commerce for our clients

• Supports experience-led teams in developing strategic vision and creative UI/UX design

• Manages and contributes to solution plan definition

• Manages and contributes to development of the platform migration and global roll out strategy and execution

• Interacts with client stakeholders for business justification, funding, scope and timeline

• Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Here’s What You’ll Need:

• Minimum of 10 years experience with agile SDLC, implementing large, complex web sites/apps, commerce applications and platforms.

• Minimum 5 years of project management experience, building technology solutions in a variety of different styles (Agile, Waterfall, etc.) through the software development lifecycle

• Minimum of 5 years of experience implementing comprehensive commerce suites such as Adobe, Salesforce or Composable commerce.

• Minimum of 3 years of experience delivering projects which have integrated a number of the functional capabilities listed below:

  • eCommerce

  • Order Management/Fulfilment

  • Customer Data Platform

  • Pricing and Loyalty

  • Integration Platform

  • Journey Orchestration

  • Marketing Automation

  • Personalization/Recommendation

  • Search / SEO

  • Web Content Management

  • Multi-device support (smart-phone, tablet, desktop, console, set-top box)

  • Digital Analytics

  • Digital Asset Management

• Experience with commerce design, implementation and execution

• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

• A minimum of a high school diploma or GED is required for this position

Bonus Points If:

• A bachelor’s degree is highly preferred for this role

• Understanding of complexities with implementing Composable architectures and solutions (CommerceTools, Contentful, Contentstack, Algolia…)

• Experience with lightweight platforms like Shopify

• The ability to communicate fluently in French would be an asset to this role

• Strong understanding of PCI/PII security and data privacy requirements

• Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings

• Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams

• Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired in British Columbia as set forth below.

Information on benefits is here.

Role Location Annual Salary Range

British Columbia $91,400 to $209,900

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