Delivery & Installation Specialist

ZipRecruiter; Hamilton; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Delivery Implementation Specialist to enhance customer experiences from sale to delivery. This role involves managing inventory, coordinating deliveries, and ensuring safe installations. The ideal candidate will demonstrate strong customer service skills, effective problem-solving abilities, and a keen attention to detail. As the company grows, this position may evolve, offering opportunities for development. Join a dynamic team where your contributions will directly impact customer satisfaction and operational success!

Qualifications

• Must have a valid driver's license and pass a MVR check.
• Strong customer service and time management skills are essential.

Responsibilities

• Manage deliveries and installations of machines, ensuring safety and accuracy.
• Maintain inventory levels and assist with equipment records.

Skills

Customer Service Skills

Time Management

Problem-Solving Skills

Interpersonal Skills

Ability to Multitask

Detail Oriented

Ability to Lift 50+ lbs

Education

Valid Driver’s License

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Summary:
The Delivery Implementation Specialist plays a crucial role in ensuring a seamless experience for our customers from the point of sale through to delivery and installation. This position is responsible for a variety of tasks within the warehouse, including inventory management, machine preparation for installations, and coordinating the delivery process. The primary focus of this role is to ensure safe and efficient delivery and installation, working closely with the IT team to provide exceptional service. As the company continues to grow, this role may evolve and expand to include additional responsibilities.

Responsibilities & Duties:
The following is a list of responsibilities including but not limited to:

1. Regularly monitor and manage personal BME emails to ensure timely communication and task completion.
2. Attend weekly team meetings and contribute to discussions as required.
3. Execute weekly deliveries and installations of machines, ensuring safety and accuracy.
4. Perform daily tasks related to transferring and restocking parts to maintain inventory levels.
5. Assist with managing equipment records, ensuring proper tracking and documentation.
6. Oversee the shipping and receiving processes for machines and equipment.
7. Occasionally travel outside of New York to New Jersey for machine lease returns.
8. Support periodic inventory counts to maintain accurate stock levels.
9. Ensure the work area remains clean, organized, and operational at all times.
10. Assist with the preparation of machines prior to scheduled installations to ensure readiness.
11. Maintain cleanliness and proper disposal of garbage and recycling materials.
12. Adhere to all company policies and procedures, ensuring compliance in all tasks.
13. Ensure the proper care and maintenance of the delivery vehicle, including conducting weekly inspections, reporting monthly mileage, and maintaining a clean and operational vehicle.
14. Perform any additional duties or tasks as assigned by management.

Skills & Qualifications:
The ideal candidate will possess the following:

1. A current valid driver’s license (no CDL required).
2. Ability to pass a MVR check.
3. Good customer service skills.
4. Experience with Microsoft Outlook, Word, and Excel.
5. Ability to multitask and prioritize tasks.
6. Change oriented, detail oriented, and a team player.
7. Efficient time management skills.
8. Ability to live the 7 C’s of Communication.
9. Effective problem-solving skills.
10. Good interpersonal skills.
11. Ability to work unsupervised.
12. Ability to lift 50+ lbs.