Delivery Executive

Capgemini; Vancouver; Hybrid; CAD 103,000 - 163,000; Full time

Benefits offered by this job

Paid time off

Healthcare coverage

Retirement plan

Job summary

Capgemini in Vancouver, Canada seeks an experienced Delivery Manager to lead a portfolio of Cloud Native Applications and MuleSoft integration services. You will establish governance, manage risks, and drive growth with account and practice leadership in a hybrid, on-site/offshore delivery model.

The role requires strong client-facing skills, cloud-native and integration experience, and the ability to translate priorities into actionable delivery plans.

Qualifications

• Significant experience leading complex technology delivery or managed services engagements for enterprise clients.
• Experience managing a portfolio of projects/services rather than a single project.
• Strong delivery governance, risk management and escalation management capabilities.

Responsibilities

• Lead delivery governance across a portfolio of Cloud Native Applications and MuleSoft integrations.
• Establish governance framework covering SLAs, KPIs, financials, risks and client satisfaction.
• Monitor service levels, manage risks and drive continuous improvement in delivery.
• Foster client relationships and partner with account, sales, and practice leadership for growth.
• Oversee onsite/offshore delivery model to optimize productivity and collaboration.
• Provide regular delivery reporting to senior leadership and stakeholders.

Skills

Delivery governance

Stakeholder management

Portfolio leadership

Cloud-native & API governance

Commercial acumen

Tools

MuleSoft Anypoint Platform

Azure

AWS

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Role SummaryWe are seeking an experienced Delivery Manager to lead delivery covering a portfolio of Cloud Native Application and MuleSoft Integration managed services and projects.This is an account-level leadership role with responsibility extending beyond individual project execution. The Delivery Manager will establish strong delivery governance, ensure predictable and high-quality service delivery, proactively manage risks and dependencies, strengthen client relationships, and partner with account, sales, architecture and practice leadership to identify and drive growth opportunities for the business.The ideal candidate brings a combination of delivery leadership, managed services experience, technical understanding of cloud-native applications and integration platforms, commercial awareness, and strong client-facing skills.Key ResponsibilitesDelivery LeadershipOwn delivery governance for the portfolio across account, providing oversight across projects, managed services and enhancement initiatives.Establish and run a consistent governance framework covering delivery health, milestones, SLAs/KPIs, financials, risks, issues, dependencies, quality and client satisfaction.Maintain an integrated account-level view of delivery instead of managing engagements as independent projects.Conduct regular delivery reviews with project managers, technical leads, architects and service teams.Proactively identify delivery risks and establish recovery or mitigation plans before they become client escalations.Provide clear and concise delivery reporting to account and BU leadership.Ensure appropriate escalation management and executive communication for critical delivery matters.Managed Services LeadershipProvide delivery oversight for managed services covering Cloud Native Applications and MuleSoft integrations.Drive operational discipline across incident, problem, change, release, service request and continuous improvement processes.Ensure achievement of contractual SLAs, KPIs and service commitments.Monitor operational trends including service stability, recurring incidents, backlog, technical debt and automation opportunities.Drive a shift from reactive support towards proactive service management, automation, observability and continuous improvement.Partner with delivery and engineering teams to optimise the onsite/offshore delivery model and improve productivity.Cloud Native & Integration DeliveryThe Delivery Manager does not need to be the hands-on solution architect but should possess sufficient technical depth to effectively govern delivery across:Cloud-native application development and modernisationAPIs and microservicesContainerised and cloud-hosted workloadsDevOps / DevSecOps and CI/CDApplication integration and API managementMuleSoft Anypoint PlatformProduction support and application managed servicesCloud operations, observability, reliability and performanceApplication security and vulnerability managementClient & Stakeholder ManagementBuild trusted relationships with technology and business stakeholders.Act as a senior delivery contact for the portfolio.Lead regular service reviews, governance meetings and delivery discussions with client stakeholders.Bring transparency to delivery challenges while maintaining a strong solution-oriented approach.Understand evolving client priorities, technology strategy and business objectives.Translate client concerns and priorities into actionable plans for delivery and engineering teams.Account Growth and Practice ExpansionA critical aspect of this role is to combine delivery excellence with account growth. The Delivery Manager will:Identify opportunities to expand services within existing client relationships.Partner with Account Executives, Sales, Solution Architects and Practice leadership on accountContribute to proposals, solution shaping, estimations and client presentations.Convert operational insights, technical debt and client pain points into structured transformation opportunities.Help create a account roadmap and pipeline, connecting near-term delivery needs with longer-term transformation opportunities.Commercial & Financial ManagementMaintain oversight of portfolio-level delivery financials.Monitor budget, forecast, resource utilisation and delivery performance.Identify risks to revenue, margin or contractual commitments early.Support demand forecasting and workforce planning.Work with commercial and account leadership on change requests, scope expansion, renewals and new opportunities.Ensure appropriate controls around scope and prevent unmanaged scope expansion.Team & Delivery OrganisationProvide leadership across geographically distributed teams involving project managers, architects, developers, integration engineers and support teams.Establish clear ownership and accountability across the delivery organisation.Mentor delivery and engineering leaders and promote proactive ownership.Facilitate collaboration across client, account, delivery, architecture, practice and offshore teams.Ensure appropriate skills and capacity are available to meet existing commitments and future demand.Experience and QualificationsSignificant experience leading complex technology delivery or managed services engagements for enterprise clients.Experience managing a portfolio of projects/services rather than only a single project.Strong experience with application development, modernisation, integration and/or cloud services.Experience delivering production support or application managed services with SLA/KPI commitments.Good understanding of cloud-native application architectures, APIs, microservices, DevOps and integration platforms.Experience working with MuleSoft or comparable enterprise integration/API platforms.Strong delivery governance, risk management and escalation management capabilities.Demonstrated experience working with senior client stakeholders.Commercial awareness including budget, forecasting, scope, change management and delivery economics.Experience supporting account growth, proposals and solution shaping.Ability to operate effectively across globally distributed onsite/offshore teams.Preferred QualificationsExperience within Utilities, Mining, Natural Resources, or other asset-intensive industries.Knowledge of Azure, AWS, or other major cloud platforms.Familiarity with ITIL, SRE, observability, automation, and platform engineering practices.Exposure to modern software engineering and GenAI-enabled development practices.Relevant certifications such as PMP, Agile, SAFe, ITIL, MuleSoft, Azure, or AWS.Work ArrangementLocation Vancouver, British ColumbiaWork Arrangement Hybrid; successful candidate will be required to work from the office 3 days per week, with the remaining days worked remotely.The base compensation range for this role in the posted location is: $102,523 - $162,550 CAD.Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.