Delivery Driver/Shift Leader

Canna-Cabana; Calgary; On-site; CAD 42,000 - 60,000; Full time

Job summary

Canna Cabana in Calgary, Alberta is seeking a dedicated Delivery Driver/Retail Shift Leader to join our community-focused team. This dual role blends in-store customer service with reliable cannabis delivery, requiring compliance, safety, and strong communication.

You will split time between supervising store operations and delivering orders within our service area, with a flexible schedule including evenings and weekends.

Qualifications

• Completion of high school or equivalent.
• Valid Driver's License required.
• Minimum of 2 years in retail preferred (cannabis industry a plus).
• SellSafe certification for working in retail cannabis in Alberta.

Responsibilities

• Retail Shift Leader: supervise daily store operations and assist Store Manager in absence of SM/ASM.
• Lead in customer service and ensure policies and safety standards are followed.
• In-store merchandising, inventory oversight, and achieving sales KPIs.
• Deliver cannabis products safely and promptly within 45 minutes of order placement.
• Use delivery apps and communicate with customers as needed.
• Manage cash floats when on shift and assist on routes as required.

Skills

Customer service

Driving

Leadership

Communication

Education

High school diploma

Tools

SellSafe certification

Job description

Overview

Join Our Team! Canna Cabana, a leading cannabis retailer in Calgary, is hiring aCannabis Delivery Driver/ Retail Shift Leader at East Lake, Calgary, Alberta, to join our passionate and dynamic team. This dual role involves providing exceptional customer service in-store and ensuring efficient cannabis delivery service within the community. Ifyou’rea cannabis enthusiast committed to compliance, safety, and outstanding service, we want to hear from you!

We areseekinga reliable and customer-focused professional to split their time between working as a Delivery Driver and a Retail Shift Leader. Please include your postal code in your application, as applications without one will not be considered.

Responsibilities

Retail Shift Leader Duties:

• Provide assistance tostore management in supervising andfacilitatingthe daily operations of the store.
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assistin the delivery of key personnel management when on shift and resolve any customer service issues as and when needed.
• Provide direction,guidanceand instruction to all store associates asrequired.
• Ensure store conditions are consistently upheld toestablishedstandards.
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greetandassistcustomers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to theappropriate individualasdeemednecessary.
• Ensure that all health,safetyand security regulations are adhered to andrequiredstandards are met on shift
• Achieving sales target and store level KPI’s.
• Ensuring employees on shift are actively pursuing sales goals
• Oversee andassistin inventory management and be accountable for the inventory processes on shift.

Cannabis Delivery Driver Duties:

• Deliver cannabis products safely and promptly within 45 minutes of order placement.
• Inspect andmaintainthe cleanliness and organization of the delivery vehicle.
• Verify customer identification before making deliveries.
• Follow assigned routes, transportation regulations, and safety protocols.
• Use delivery apps and communicate withcustomersas necessary.
• Manage cash floats and collect payments whenrequired.
• Other duties asrequired.

Qualifications

• Completion of high school and College/CEGEP/vocational or technical trainingrequired
• Valid Driver's License and excellent and safe driving skills required
• Minimum of 2yearswork experience in the retail industryrequired. Cannabis industry preferred
• Must havevalid and currentSellSafe certificationfor working in the retail cannabis store in Alberta
• A copy of current, clean driving abstract required with no violations in last three years and no major violations at any time.
• 3 years of verifiable driving experience preferred, based on insurance eligibility criteria
• Defensive Driver course an asset.
• A valid First Aid certification is considered an asset
• Working smartphone with a data plan and charger required.
• Ability to effectively communicate both verbally and in writing
• Familiarity with local streets, neighborhoods, and route
• Highly responsible, reliable, and dependable
• Flexible schedule including evenings and weekends
• Strong customer service skills and problem-solving abilities
• Demonstrated sales and service orientationrequired
• Ability to work well under pressure in a fast-paced environment
• Exceptional organizational abilities with task prioritization, multi-tasking, use of timelines and time management techniques
• High level of integrity and work ethic
• Professional/mature demeanor under stressful situation.
• Flexibility to be on call during 6-10-hour shifts
• Ability to work individually as well as part of a team
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
• High levelofproficiencywith Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Well-defined sense of diplomacy
• Thorough understanding of applicable health and safety legislation
• Professional, responsive, and positive work attitude is essential

Job Types: Full-time/Part-time, Permanent

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional points:The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

This role requires candidates to meet commercial vehicle insurance eligibility criteria. Final candidates must be insurable under the company’s driver insurance policy.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

SellSafe License is mandatory for working at any cannabis store.

Join Canna Cabana and become part of Calgary’s leading cannabis retail and delivery team committed to exceptional service and compliance!

Apply today and deliver excellence!

About Us

High Tide Inc.is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visitwww.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

#HT