DELIVERY COORDINATOR

Birchwood Automotive Group; Winnipeg; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Delivery Coordinator to enhance customer satisfaction during vehicle deliveries. This role focuses on ensuring customers leave with a complete understanding of their new purchase, fostering a positive experience. The ideal candidate will possess excellent communication and organizational skills, along with a passion for customer service. Join a leading automotive retailer recognized for its commitment to team members and community, and take advantage of career development opportunities and a comprehensive benefits package.

Benefits

Competitive Compensation

Full Benefits Package

RSP Matching Program

Employee Referral Bonus

Career Development Opportunities

Wellness Program

Corporate Discounts

Volunteer Program

Company Events

Qualifications

• Focus on customer needs and exceptional service.
• Demonstrated ability to nurture collaborative relationships.

Responsibilities

• Ensure customer satisfaction during the delivery process.
• Work closely with sales team to schedule and organize deliveries.

Skills

Customer Service

Communication Skills

Organizational Skills

Microsoft Office

Automotive Industry Experience

Tools

Microsoft Excel

Job description

Delivery Coordinator

Reporting Relationship: This position reports directly to the General Sales Manager.

Job Summary

The Delivery Coordinator plays an integral role in achieving the highest levels of customer satisfaction during the sales process. The role of the Delivery Coordinator is to ensure that when a customer leaves with their new purchase, they are 100% completely satisfied with the transaction and they become the last person to impact the customer experience. The ideal candidate has excellent communication, organizational and interpersonal skills and is truly customer-focused. The Delivery Coordinator works closely with the sales team and the customer to schedule and organize the delivery where they will spend time with the customer explaining the features and functions of the vehicle.

Qualifications

• Focus on customer needs, an understanding of customer service principles, and a passion for delivering exceptional customer service
• Automotive industry experience is considered an asset
• Demonstrated ability to nurture collaborative working relationships with team members within the dealership
• Exceptional communication skills (in person, on the phone, by email, written)
• Well organized – able to set priorities, develop a work schedule, monitor progress towards goals, and deliver on commitments
• Proficiency in working with Microsoft Office, Excel, and other applications
• Valid driver’s license, clean driving record, and own transportation to and from work are required
  
  

What Birchwood Can Offer You

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties
  
  

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]

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Birchwood Infiniti Nissan

Department

Sales

Employment Type

Full Time

Pay

To be discussed during interview process

APPLY NOW

Apply with Indeed