Delivery Analyst, Risk & Audit - Americas Vancouver, British Columbia, Canada

Diligent Corporation; Vancouver; Híbrido; CAD 65 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work environment

Health benefits

Generous time off

Resumo da oferta

Diligent Corporation in Vancouver is seeking a Delivery Analyst to support audit, risk and compliance solutions for clients in the Americas. You will assist discovery workshops, translate requirements into technical design documents, and help configure prototypes under senior guidance.

Working with global teams, you will ensure timely, high‑quality service delivery and maintain operating procedures for customer requests.

Qualificações

• 2-3 years of client-facing or consulting experience.
• Experience with Microsoft Excel.
• Undergraduate degree in a relevant area.

Responsabilidades

• Support delivery of audit, risk, and compliance solutions for clients.
• Assist with discovery and requirements capture by reviewing client documentation.
• Translate requirements into technical design documents and prototype configurations.
• Deliver enablement training and maintain issue logs, following standard project methodology.

Conhecimentos

Client-facing experience

Microsoft Excel

Stakeholder engagement

Formação académica

Undergraduate degree

Ferramentas

GRC tools

Analytics tools

Descrição da oferta de emprego

Delivery Analyst, Risk & Audit - Americas

Position Overview:

The Services team has unrivalled expertiseacross corporate governance, audit, risk, compliance, and regulatory environments in many sectors. They have the scale and reach to deliversignificant changesmoothly,leveragingsolution design and delivery to provide global, dynamic, flexible, and reliable outcomes with lasting results. Their vision is to partner as trusted advisors, working in joint teams that complement client strengths with the right mix of talent.

A Delivery Analyst is an early‑career consultant in the Services team who supports delivery of audit, risk, and compliance solutions for clients. They assist with discovery and requirements capture by reviewing client documentation and helping lead discovery workshops to understand current processes and needs. Guided by senior advisors, they translate requirements into technical design documents, configure and iterate Diligent One prototypes, deliver enablement training, maintain issue logs, and follow the standard project methodology to deliver on time and in scope.

Key Responsibilities

• Utilize your product and domainexpertiseto delivercustomerrequests and create a delightful customer experience.
• Be responsible forthetimelyand quality delivery of the services requested by customers.
• Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately orrouted the request to the correct teams.
• Document andmaintainthe standard operating procedures for performing thecustomer-specific request.
• Consultwith the global implementation teams and customer success teams toprovidetechnical guidance to the customer toleveragemore value from the product.

Required Experience/Skills

• Ability to effectively engage customer personnel in solution discussions to resolve issuesregardingcompliance, vendor management, information security and/or risk management requirements and goals.
• Strong passion for Audit, Risk Management and Compliance field.
• Ability to work as part of a team to deliver in tighttimeframesand respond quickly in an ever-changing environment.
• Experience in MicrosoftOffice,especially Microsoft Excel.
• 2-3 years of experience in an internal or external client-facing or consulting role.

Preferred Experience/Skills

• An undergraduate degree in a relevant area (e.g. Business Administration, Compliance Management, Information Security or MIS).
• Experience withGRC and/or analyticstools.
• Experience in a platform-based product/solution.

Pay Range

$65,000 - $75,000 CAD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected towork onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoDiligent's EEO Policy and US EEOC ’ s Know Your Rights . We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

To support a fair and consistent hiringprocess, we use AIand digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinatinginterview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our Candidate Privacy Policy .

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.