Client Success Advisor - Risk & Audit

Diligent-14787b60; Vancouver; Hybrid; CAD 87,000 - 107,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work environment

Health benefits

Travel opportunities

Job summary

Diligent is seeking an experienced GRC Advisor to work with key accounts, driving adoption, retention, and expansion of our platform. You will align clients’ governance, risk and compliance needs with Diligent’s One Platform, focusing on value delivery.

The role requires 5–7 years in a client-facing GRC context, strong communication, and the ability to travel to client sites. This is a hybrid role supported by a robust benefits package and growth opportunities.

Qualifications

• Minimum 5–7 years of client-facing experience in legal, audit, risk, or compliance.
• Strong ability to translate technical concepts into business value.
• Excellent communication and interpersonal skills across all levels of an organization.

Responsibilities

• Provide guidance on configuring and optimizing the GRC platform to align with client goals.
• Assess client GRC requirements and tailor solutions.
• Collaborate with clients on roadmaps and governance to implement within Diligent’s platform.
• Ensure adoption of platform solutions and identify at‑risk accounts to increase usage.
• Partner with Product, Customer Success, Support, and Sales to drive platform improvement.
• Share insights on regulatory trends and best practices with clients.

Skills

Client-facing

GRC domain knowledge

Communication skills

Relationship building

Willingness to travel

Tools

GRC platforms

Job description

Diligent is looking for an experiencedGRCAdvisorto join the team and work on Key accounts todrive adoption and retention andidentifyareas for expansion within our platform. This position willleverageour GTM, and value driversestablishedthrough combining people, process, and technology.If you are anything like the talentedGRCAdvisorsat Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. TheClient SuccessAdvisorrole is key to Diligent’sCustomer Success retentionstrategy.

Key Responsibilities

• Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives.
• Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
• Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform.
• Ensure proper understanding and adoption of the platform solutions to identify at‑risk clients and help increase usage of the software and modules.
• Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
• Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.

Required Experience/Skills

• Minimum of 5-7 years of experience in a client‑facing role within the legal, audit, risk, or compliance industry.
• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
• Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value. Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
• Strong analytical and problem‑solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
• Highly organized and detail‑oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast‑paced environment.
• Willingness to travel to client sites.
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Pay Range

$87,000 - $107,000 CAD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world‑changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected towork onsite at least 50% of the time. We believe that in‑person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoDiligent's EEO Policy and US EEOC ’ s Know Your Rights . We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

To support a fair and consistent hiringprocess, we use AIand digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinatinginterview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our Candidate Privacy Policy .

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case‑by‑case basis, and eligibility should not be assumed for all opportunities.

Recruitment agencies:

Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes