Delivery Analyst

Mackenzie Investments; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading investment firm in Toronto is seeking a Project Coordinator to manage engineering intake requests and lead teams. You will ensure project visibility and support deliverables in a hybrid environment. Candidates should have 2+ years in project management and experience with tools like Jira and Azure. The firm emphasizes diversity and continuous learning, aiming to create an inclusive workplace.

Benefits

Hybrid work environment

Continuous learning opportunities

Diversity and inclusion initiatives

Qualifications

• 2+ years in a PMA/BSA role with exposure to cloud principles, networking, end-user compute technologies.
• Involvement in the project management lifecycle.
• Experience in a technology delivery environment.

Responsibilities

• Maintain visibility and progress with engineering teams of tasks and project deliverables.
• Support engineering team with project assignments.
• Contribute to maturation of practices in infrastructure delivery.

Skills

Leadership

Problem-solving attitude

Agile frameworks

Stakeholder communication

Jira management

Education

Post-secondary education diploma/degree

Tools

Jira

Azure

GCP

AWS

MS PowerPoint

Job description

Job Description

Grade : P6

Division : IGM Tech & Data

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments, you can build your career with confidence.

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills, and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness are prioritized.

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

Position

Handles intake requests from various teams for Infrastructure Delivery, monitors and provides transparency to progress and backlog of requests. Supports engineering team with project assignments, creating deliverables / work packages, and managing project / stakeholder expectations. Delivery execution involves seeing work through from intake to release handoff back to a project or production.

Responsibilities :

• Maintain daily / weekly visibility and progress with engineering team(s) of tasks and project deliverables
• Manage deliverables in Jira
• Run daily stand-ups for engineering team(s)
• Provide leadership to team
• Occasionally navigate unknown and / or ambiguous situations
• Promote an environment of openness, honesty, and respect within the team
• Balance a project vs. product mindset for work within the team and logically group work into workstreams

Receive and manage intake demand for engineering team(s)

• Knowledge of infrastructure principles, environments, service models
• Involved in product discovery work such as story mapping, persona identification, and backlog creation
• Build professional relationships with LoBs and stakeholder groups in the organization
• Understand engineering team resource commitments, constraints, and provide transparency to the process
• With support of engineering team(s), provide estimates to other technical and business teams for engineering effort, costs, and assumptions

Inter-team coordination with business, technical teams, and engineering.

• Proactive, problem-solving attitude and ability to work calmly under pressure
• Keep stakeholders and team members informed of dates, effort, costs vs. estimates
• Recognize conflicts and challenges related to resources, blockers, dependencies, and initiate problem-solving and risk mitigation strategies

Contribute to maturation of practices in infrastructure delivery.

• Continuous improvement mindset
• Raise ideas, contribute to team discussions
• Understand how to apply Agile frameworks to work assignments and adapt as required, i.e., knowing when to accelerate processes and modify techniques

Requirements :

• Post-secondary education diploma / degree
• 2+ years in a PMA / BSA role with exposure to cloud principles, networking, end-user compute technologies
• Involvement in the project management lifecycle
• Jira training, Azure / GCP / AWS foundations, knowledge of project management lifecycle
• Experience with MS PowerPoint, presenting / communicating to stakeholders
• Experience in a technology delivery environment where funds, resources, and time constraints create challenges to be balanced