Deli Manager (FT)

Jace Holdings Ltd.; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Deli Manager to lead their team in delivering exceptional customer service and managing deli operations. This role involves fostering a coaching culture, ensuring compliance with food safety standards, and maximizing sales and margins. The ideal candidate will demonstrate outstanding leadership skills, manage budgets, and create a shopping experience that enhances loyalty and engagement. Join a company that values community and teamwork, and be part of a dynamic environment where your contributions will make a significant impact on customers and employees alike.

Qualifications

• Strong leadership and communication skills to manage a diverse team.
• Experience in retail operations and food safety protocols.

Responsibilities

• Lead and manage deli department operations and staff.
• Ensure compliance with food safety and corporate policies.
• Achieve financial targets and enhance customer loyalty.

Skills

Communication Skills

Leadership

Customer Service

Food Safety Protocols

Inventory Control

Team Development

Education

High School Diploma

Relevant Retail Management Experience

Tools

Microsoft Office Suite

Job description

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Requisition ID: 187982
Career Group: Store Management
Job Category: Retail - Deli
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Ontario
City: Orleans
Location: 4154 Trim & Innes Sobeys
Postal Code: K4A 0G4

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Please note that this career opportunity is for a role at an independently owned and operated corporation (“Franchisee”) which is licensed to use the “Sobeys” trademark(s) by Sobeys Capital Incorporated (“Sobeys”). Applicants hired by a Franchisee will be employees of the Franchisee. No employment or similar relationship will be created between the applicant and Sobeys or its affiliates.

The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement.

Here’s where you’ll be focusing:

1. Create a coaching and development culture for all employees, which embraces a passion for food
2. Demonstrate outstanding leadership, while serving as a role model
3. Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
4. Communicate operational requirements/changes to department employees
5. Manage store operations as required
6. Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
7. Provide superior customer service to meet customer needs
8. Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
9. Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
10. Execute Winning Conditions as required
11. Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
12. Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained
13. Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
14. Manage the department budget
15. Thorough understanding of all relevant company programs; attend training as required
16. Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies
17. Act as the employer of choice by actively supporting an environment of employee engagement
18. Initiate, support, participate and lead community and charitable events and activities
19. Coordinate maintenance of department equipment and repairs
20. Provide feedback for continuous improvement
21. Maintain a clean and safe working environment as per Company requirements
22. Other duties as required

What you have to offer:

1. Above average communication skills (oral and written)
2. Full knowledge of department operations and skills
3. Proficient in use of Microsoft office suite
4. Ability to work independently in a fast paced environment
5. Full knowledge of total store operations and skills

Sobeys and its franchise partners offer teammates competitive compensation packages that will vary by role, location and store ownership. Some websites share job opportunities and may provide salary estimates for general comparison, but these numbers are not provided by or monitored for accuracy by the store owner/operator.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.