Deductions Specialist

Lindt & Sprungli (Canada), Inc.; Toronto; On-site; CAD 47,000 - 60,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate!

Job summary

Lindt & Sprüngli is seeking a Deductions Specialist to coordinate customer deductions and support the Sales Finance team in a fast-paced environment in Canada. This role focuses on end-to-end deduction tracking, ensuring proper coding, and driving process improvements.

The ideal candidate has a bachelor’s degree and 1–3 years in deduction resolution, strong Excel skills, and the ability to work with multiple stakeholders.

Qualifications

• Bachelor’s degree preferred.
• 1-3 years deduction resolution experience preferred in CPG.
• Proficient in oral and written communication skills.
• Strong PC Knowledge (Word and Outlook) and highly proficient in Excel.
• High degree of organization and analytical skills.
• Ability to manage multiple tasks, maintain a high level of productivity, and has a strong sense of urgency & initiative.
• Experience with Telus Trade Pro Pro (Deduction system) and SAP (ERP system) an asset.
• Proven ability to work independently & take ownership.
• Decision making – moderate impact depending on the situation.
• Supervision – moderate to intermittent.

Responsibilities

• Work closely with different stakeholders to ensure prioritization of critical items and tracking deductions end-to-end.
• Maintain relationship with customers in obtaining appropriate information to process deductions.
• Work closely with Sales Team and Sales Finance team to ensure deductions are properly coded.
• Present weekly analysis of open deduction and provide action plan for resolution of each deduction.
• Ensure compliance with policies and procedures for every transaction performed.
• Make recommendations and champion opportunities to improve performance.
• Participate in cross-functional projects to implement continuous improvement projects.
• Seek support of the collections team in the process of applying the customer payments to the appropriate invoices.

Skills

Communication skills

Analytical skills

Multitasking

Ownership & initiative

Independence

Education

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Telus Trade Pro

SAP

Job description

Reporting to the Team lead, Sales Finance, the Deductions Specialist coordinates and manages all aspects of customer deductions and resolves within specified deadlines, while supporting key metrics & KPI’s. Works to streamline internal deduction processes. Understanding when issues need to be escalated and provide appropriate summarized information to suggest/enable decisions. Supports Finance & Sales Teams in cross-functional responsibilities. Mix of transactional tasks, analytical and strategic thinking and projects as assigned.

Responsibilities

• Work closely with different stakeholders to ensure prioritization of critical items and tracking deductions end-to-end
• Maintain relationship with customers in obtaining appropriate information to process deductions
• Work closely with Sales Team and Sales Finance team to ensure deductions are properly coded
• Present weekly analysis of open deduction and provide action plan for resolution of each deduction
• Ensure compliance with policies and procedures for every transaction performed
• Make recommendations and champion opportunities to improve performance
• Participate in cross-functional projects to implement continuous improvement projects
• Seek support of the collections team in the process of applying the customer payments to the appropriate invoices

Qualifications

• Bachelor’s degree preferred
• 1-3 years deduction resolution experience preferred in CPG
• Proficient in oral and written communication skills
• Strong PC Knowledge (Word and Outlook) and highly proficient in Excel
• High degree of organization and analytical skills
• Ability to manage multiple tasks, maintain a high level of productivity, and has a strong sense of urgency & initiative
• Experience with Telus Trade Pro (Deduction system) and SAP (ERP system) an asset.
• Proven ability to work independently & take ownership
• Decision making – moderate impact depending on the situation
• Supervision – moderate to intermittent

Rewards Package

The standard hiring range for this role is $47K-$60K CAD per annum with a 5% performance-based bonus. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience. We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following:

• Health and Dental Plan
• Retirement Savings Plan
• Employee Assistance Program
• Corporate Gym Discount Rates
• Wellness Program
• Chocolate!

We thank all those who have applied, however, only selected candidates will be contacted.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

This position will involve the use of AI tools to help screen, assess, or select applicants.

This posting is for a new position.

Why Lindt Canada?

Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal.

To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn

Lindt & Sprüngli

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents. #FINANCE #CORPORATE #HYBRID #LI-LINDTCA #LI-AJ1 Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since2008, the Lindt & Sprüngli Farming ProgramhasbeenourResponsibleSourcingStandard for cocoa.