Territory Manager - Kitchener/Waterloo

Lindt; Kitchener; On-site; CAD 56,000 - 66,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate!

Job summary

Lindt Canada seeks a driven Territory Manager to cover Kitchener & Waterloo, Ontario. You will represent Lindt & Sprüngli and drive growth of Lindt, Ghirardelli, and Russell Stover through strong account management and execution of sales plans.

You will build relationships, analyze store data, manage pricing and promotions, and collaborate with merchandisers to optimize shelf presence while delivering exceptional customer service and achieving territory targets.

Qualifications

• Post-secondary education completed.
• Proven capacity for relationship building and ability to foster strong working relationships.
• Minimum 2 years’ experience supporting product sales and distribution within Consumer Packaged Goods.

Responsibilities

• Identify and build sales opportunities through relationship management.
• Manage flawless execution of Marketing and Sales Plans within the Territory.
• Respond to and manage customer services issues during regular coverage.
• Provide feedback on territory issues to maximize effectiveness.
• Maintain customer database and update files regularly.
• Negotiate key account programs and pricing within company policies.
• Interpret store data and leverage category analysis to increase sales.
• Manage market hygiene, pricing and shelf/display positioning.
• Provide feedback to merchandisers to optimize merchandising activity.
• Manage claims pertaining to invoices and promotional agreements.
• Maintain store relationships and program information.

Skills

Relationship building

Independent worker

Team player

2+ years CPG field sales

Entrepreneurial flair

Education

Post-secondary education

Tools

Word

Excel

PowerPoint

Job description

We are looking for an enthusiastic and keen individual to fill the role of a permanent Territory Manager in Ontario covering the territory of Kitchener & Waterloo. Reporting to the Area Field Sales Manager, the Territory Manager will effectively represent Lindt & Sprüngli to the selling banners in a professional manner that promotes the aggressive growth and development of Lindt, Ghirardelli, and Russell Stover products within the mandate of the Lindt & Sprüngli Sales and Marketing plans.

Key Responsibilities:

• Identify and build sales opportunities as a result of strong relationship management and understanding of customer needs
• Using all available tools and support groups, effectively manage the flawless execution of Marketing and Sales Plans within the Territory resulting in defined sales objectives (Sales Fundamental Metrics)
• Respond and manage customer services issues during regular coverage
• Provide candid feedback and recommendations on territory issues in order to maximize effectiveness and efficiency
• Maintain the customer database within the territory by ensuring customer files are completed and updated on a regular basis
• Negotiate or review, within the policies and procedures of the company, key account and head office: Retail support programs Display and deal allowances In-Line (plan‑o‑gram) and off‑shelf positioning for current listings
• New Listings Retail Pricing Adherence
• Interpret store level data/POS and leverage this together with category analysis to increase both existing program sales and incremental sales opportunities
• Pro‑actively manage market hygiene, pricing, and shelf and display positioning
• Provide communication and feedback to merchandisers as required in order to maximize the effectiveness of merchandising activity in designated retail stores
• Proactively manage all claims pertaining to Lindt & Sprüngli invoices and promotional agreements
• Maintain strong store relationships in order to maintain championing of store level account information and confirmation of programs

Qualifications:

• Post‑secondary education
• Good computer proficiency (Word, Excel and PowerPoint)
• Proven capacity for relationship building and ability to foster strong working relationships
• A self‑starter with an ability to work both independently and as a team member
• Minimum 2 years’ experience supporting product sales and distribution within Consumer Packaged Goods
• Entrepreneurial flair an asset

Rewards Package

The standard hiring range for this role is $56-$66K CAD per annum with a 15% performance‑based bonus. The final agreement upon salary may vary based on market location and factors such as job‑related knowledge, skills and experience. We offer a competitive rewards package for our employees as well as a growth‑oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following:

• Health and Dental Plan
• Retirement Savings Plan
• Employee Assistance Program
• Corporate Gym Discount Rates
• Wellness Program
• Chocolate!

Why Lindt Canada?

Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli’s existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

We thank all those who have applied, however, only selected candidates will be contacted.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

This position will involve the use of AI tools to help screen, assess, or select applicants.

Looking to grow your career in a dynamic, international setting?

Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long‑established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.