Deckhand

City Experiences; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

City Experiences is hiring a Deckhand for seasonal work in Toronto. Responsibilities include maintaining vessel cleanliness, ensuring guest safety, and performing routine maintenance. A customer-centric approach and prior marine experience are beneficial, alongside a positive team attitude.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets & Uniforms

Complimentary Crew Meals

Crew Recognition Awards

Paid Training

Qualifications

• Marine experience is an asset.
• Energetic and enthusiastic personality essential.
• First Aid Certification preferred.

Responsibilities

• Maintain the appearance and cleanliness of the vessels.
• Provide customer-centric service to ensure guest comfort and safety while underway.
• Assist with docking and undocking of vessels.

Skills

Customer Service

Maintenance

Safety Procedures

Problem Solving

Education

O.S.S.D. or Equivalent

Job description

City Experiences is seeking a Deckhand for our City Cruises operation in Toronto.

*Please note, this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Deckhand is responsible for maintaining the appearance and cleanliness of the vessels. The successful candidate will take a customer centric approach to ensure guest comfort and safety while underway and assist with docking and undocking. The Deckhand will provide preventative, corrective, emergency, cosmetic and routine maintenance to all associated equipment, piers, and vessels. This position will include other general maintenance duties such as painting, repairing, renovating, and remodeling on and off the vessels.

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Complimentary Crew Meals
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training
• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Follow safety procedures in order to ensure the protection of passengers and vessel.
• Participate in routine safety drills to prepare for major incidents.
• Handle lines to moor vessels to pier.
• Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions in a ship’s path or to locate navigational aids such as buoys and lighthouses.
• Assist Captain and supervisory personnel in maintain vessel equipment and systems such as HVAC, engine, and technical equipment.
• Maintain the cleanliness and safety of all common areas. Sweep, mop, and wash down decks, exterior and interior to remove dirt, and debris, using brooms, mops, brushes, and hoses. Service, clean, and supply restrooms.
• Load or unload materials from vessels; gather and remove trash from vessel.
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
• Help the Restaurant Manager with additional hospitality duties as requested.
• Be prepared to begin work at scheduled time.
• Willingness to work extended shifts as business needs dictate.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Maintenance and repair of vessel systems, and troubleshooting as needed, ie. potable water systems, sewage systems (associated pumps/piping), shore power transfer to generators, steering gear systems, bilge pump/alarms, sump pumps, galley grey water piping systems.
• Maintenance and repair of building structures, ie. sanding, painting, varnishing, lighting, plumbing, light carpentry work (door frame/wall repair).
• Assists with the startup and completion of projects.
• Complete maintenance projects and repair work within the timeframe assigned, and inform management of all progress, delays, and/or challenges.
• Communicate effectively with all team members and management in order to ensure projects are completed in a timely, cost-effective manner.
• Must always use proper safety equipment.
• Other duties as assigned by the Captain, Mate, Restaurant Manager on duty, Port Captain or Associate Director, Marine Operations.

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Marine experience an asset
• First Aid Certification an asset
• Energetic and enthusiastic personality essential
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must possess a service orientation – actively looking for ways to help others
• Will work for extended periods of time without sitting
• Required to lift furniture and other heavy items such as provisions up and down stairs. Required to throw mooring lines from ship to pier
• Ability to analyze and solve problems. Demonstrated ability to manage multiple priorities/tasks
• WHIMIS (training provided)
• Working knowledge of Lock Out Tag Out Systems
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 50 pounds (23 kilograms)
• Will be required to be available for work on all major holidays and weekends
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection, life jackets)

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

About the company

Introducing the brand-new City Experiences anchored by Hornblower. Explore new cities, find dinner cruises, site-seeing tours, and more. Book a tour today.

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