Deckhand

American Queen Voyages; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Deckhand in Toronto, where you will be responsible for maintaining the cleanliness and safety of our vessels while ensuring an exceptional experience for our guests. This seasonal position offers an opportunity to showcase your customer service skills and work in a vibrant environment on the water. You will assist with docking procedures, perform routine maintenance, and contribute to a positive atmosphere through your energetic and enthusiastic personality. If you thrive in a collaborative setting and are passionate about providing outstanding service, this role is perfect for you.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets & Uniforms

Complimentary Crew Meals

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Qualifications

• Must possess a service orientation and effectively communicate with guests.
• Marine experience and First Aid Certification are assets.

Responsibilities

• Maintain cleanliness and safety of vessels and assist in docking.
• Provide hospitality and follow safety procedures for passengers.

Skills

Customer Service Orientation

Problem Solving

Communication Skills

Physical Stamina

Education

O.S.S.D. or equivalent

Tools

Personal Protective Equipment (PPE)

Job description

City Experiences is seeking a Deckhand for our City Cruises operation in Toronto.

*Please note, this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Deckhand is responsible for maintaining the appearance and cleanliness of the vessels. The successful candidate will take a customer-centric approach to ensure guest comfort and safety while underway and assist with docking and undocking. The Deckhand will provide preventative, corrective, emergency, cosmetic, and routine maintenance to all associated equipment, piers, and vessels. This position will include other general maintenance duties such as painting, repairing, renovating, and remodeling on and off the vessels.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Complimentary Crew Meals
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Follow safety procedures to ensure the protection of passengers and vessel.
• Participate in routine safety drills to prepare for major incidents.
• Handle lines to moor vessels to pier.
• Stand watch in ships' bows, sterns, or bridge wings to look for obstructions in a ship’s path or to locate navigational aids such as buoys and lighthouses.
• Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment.
• Maintain the cleanliness and safety of all common areas. Sweep, mop, and wash down decks, exterior and interior to remove dirt and debris, using brooms, mops, brushes, and hoses. Service, clean, and supply restrooms.
• Load or unload materials from vessels; gather and remove trash from the vessel.
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
• Help the Restaurant Manager with additional hospitality duties as requested.
• Be prepared to begin work at scheduled time.
• Willingness to work extended shifts as business needs dictate.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Maintenance and repair of vessel systems, and troubleshooting as needed, i.e., potable water systems, sewage systems (associated pumps/piping), shore power transfer to generators, steering gear systems, bilge pump/alarms, sump pumps, galley grey water piping systems.
• Maintenance and repair of building structures, i.e., sanding, painting, varnishing, lighting, plumbing, light carpentry work (door frame/wall repair).
• Assist with the startup and completion of projects.
• Complete maintenance projects and repair work within the timeframe assigned, and inform management of all progress, delays, and/or challenges.
• Communicate effectively with all team members and management to ensure projects are completed in a timely, cost-effective manner.
• Must always use proper safety equipment.
• Other duties as assigned by the Captain, Mate, Restaurant Manager on duty, Port Captain, or Associate Director, Marine Operations.

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Marine experience an asset
• First Aid Certification an asset
• Energetic and enthusiastic personality essential
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must possess a service orientation – actively looking for ways to help others
• Will work for extended periods without sitting
• Required to lift furniture and other heavy items such as provisions up and down stairs. Required to throw mooring lines from ship to pier
• Ability to analyze and solve problems. Demonstrated ability to manage multiple priorities/tasks
• WHIMIS (training provided)
• Working knowledge of Lock Out Tag Out Systems
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 50 pounds (23 kilograms)
• Will be required to be available for work on all major holidays and weekends
• If required, wear assigned Personal Protective Equipment (PPE) (i.e., non-slip shoes, gloves, weather-appropriate dress attire, sun protection, life jackets)

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance, and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements, and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.