Deckhand

City Cruises; Eastern Ontario; On-site; CAD 30,000 - 40,000; Part time

Job summary

City Cruises is seeking a Deckhand for a seasonal role focused on enhancing the guest experience during cruises. Responsibilities include maintaining the vessel's cleanliness, ensuring guest safety, and assisting with food and beverage service. Applicants should have a passion for customer service and be flexible with scheduling, including evenings and weekends.

Benefits

Competitive Wage plus Gratuities

Retention Bonus - up to $500.00!

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Paid Training

Qualifications

• Passion for customer service and working on the water.
• Commitment to personal presentation.
• Ability to interact positively with guests.

Responsibilities

• Maintain vessel appearance and cleanliness.
• Ensure guest comfort and safety.
• Assist with food and beverage service.

Skills

Customer service

Effective communication

Flexibility

Job description

If you have a passion for customer service and being on the water, this may be the opportunity for you! Please note, this is a seasonal/contract position that focuses on serving light food and beverage to guests during the cruise.

The successful Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while cruising, and assisting with docking and undocking. Additionally, the Deckhand plays a key role in enhancing the overall guest experience by promoting and selling food and beverages onboard the vessels. This role requires a commitment to personal presentation, excellent guest service, and effective communication skills. Flexibility in scheduling, including evenings, weekends, and holidays, is essential for this position.

Crew Benefits:

• Competitive Wage plus Gratuities
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

Marine:

• Follows safety procedures to ensure the protection of passengers and the vessels.
• Participates in routine safety drills and daily training talks to prepare for emergencies.
• Handles lines to moor vessels to pier.
• Familiar with emergency gear, deck gear, and vessel emergency plans.
• Performs safety functions as per the muster list, Safety Management System, and as otherwise assigned.
• Assists Captain and Mates in maintaining vessel.
• Engages with passengers and answers questions to provide excellent customer service.
• Reports safety concerns and deficiencies regarding the vessel or any other on-site equipment to the Mate, Captain, Manager, Marine Operations, or Director, Marine & Facilities.
• Assists with passenger embarkation and disembarkation.
• Maintains the cleanliness and safety of the vessel by performing frequent walk-throughs and assisting crew with post-cruise cleaning.
• Sweeps, mops, and washes down decks and exterior to remove dirt and debris, using brooms, mops, brushes, and hoses.
• Loads and unloads materials from vessel, including gathering and removing trash.
• Ensures onboard restrooms are cleaned and maintained before, during, and after cruises.
• Adheres to all Company health and safety regulations.
• Works with a safety mindset by following all safety policies, procedures, and safety measures (i.e., PPE). Identifies and reports any risks or hazards.

Food & Beverage:

• Assists the Food and Beverage team during pre-season setup and post-season cleanup of onboard canteen offerings and supplies.
• Assists Food & Beverage department staff with daily restocking of vessel canteen menu offerings.
• Ensures timely preparation of canteen offerings prior to vessel embarkment, including brewing coffee, making popcorn, and steaming hot dogs.
• Responsible for picking up the vessel float from the land-based Food & Beverage Manager and correctly processing payment and resubmission of float & deposit at the end of the cruising day.
• Assists guests by being knowledgeable about menu offerings and answering food and beverage questions.
• Uses point-of-sale system to manage and complete transactions accurately.
• Completes daily checklists provided by Food & Beverage Manager related to onboard operations.
• Performs daily stock inventory and reports supply requirements for the next cruising day.
• Assists with mid-season inventory evaluation.
• Responsible for stock rotation and inventory waste management.

Administration:

• Provides excellent hospitality to guests and crew as prescribed in RESPECT Service System.
• Follows all City Cruises Gananoque policies and procedures.
• Reports to work on time for all scheduled shifts.
• Maintains uniform and personal grooming standards.
• Performs any other duties as assigned.