Decision Support Manager

Schroeder Ambulatory Centre; Richmond Hill; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Inclusive recruitment experience

Comprehensive range of clinical services

Job summary

A non-profit medical facility in York Region is seeking a Decision Support Manager to lead its Decision Support function, focusing on translating clinical data into actionable insights for operational stability and revenue optimization. The role involves overseeing data governance and external compliance, leading performance reporting, and collaborating with various stakeholders. Candidates should possess a degree in Health Administration or related fields and have 5–7 years of relevant experience. This position offers an opportunity to enhance healthcare delivery and drive innovation in patient care.

Qualifications

• 5–7 years in healthcare decision support or hospital finance.
• Strong understanding of the Ontario hospital system.
• Proven ability to work independently on complex projects.

Responsibilities

• Oversee data governance and reporting compliance.
• Develop and operationalize Decision Support Charter.
• Support executive decision-making through data analysis.

Skills

Healthcare decision support

Performance management

Strong analytical skills

Communication skills

Leadership capability

Education

University degree in Health Administration, Health Informatics, Business

Tools

MS Office (Word, Excel, Outlook)

Meditech Expanse

Power BI

Tableau

Job description

Reporting to the Director of Finance, the Decision Support Manager leads Schroeder Ambulatory Centre’s (SAC) Decision Support function, translating EHR, clinical, and operational data into actionable insights that support operational stability, revenue optimization, and strategic growth. The incumbent will oversee data governance, external reporting compliance, executive performance reporting, and provides leadership in implementing Meditech Business and Clinical Analytics (BCA). The Decision Support Manager will work within a lean, high-impact environment to standardize reporting, guide analytics priorities, and support expansion of high-complexity services such as MRI, CT, and Day Surgery. By strengthening data literacy and governance, the Decision Support Manager enables evidence-based decision-making across the organization.

Key Duties & Responsibilities:

• Develop, maintain, and operationalize the Decision Support Charter, including scope, priorities, and resourcing model
• Establish and lead SAC’s Decision Support function as the authoritative source for clinical, operational, and corporate performance data
• Chair the Data Governance Committee and ensure accountability for data standards, privacy, security, and regulatory compliance
• Serve as the primary liaison with external stakeholders, including Ontario Health, CIHI, and the Ministry of Health, for submissions, targets, and data quality audits.
• Oversee mandatory clinical and operational reporting (e.g., CIHI, MOH, WTIS), ensuring accuracy, timeliness, and regulatory compliance
• Translate organizational and clinical objectives into performance metrics, dashboards, and executive briefing materials
• Analyze funded volumes versus actual performance to support funding optimization and risk mitigation
• Partner with clinical leaders and Meditech Super Users to ensure clinical documentation standards support analytics, reporting, and funding requirements
• Provide analytical support for business planning, proposals, and operational improvement initiatives
• Support executive and committee decision-making through benchmarking, utilization analysis, and ad hoc analytical studies
• Perform additional duties and undertake special projects as assigned

People Responsibilities

• Provide direct supervision, performance management, coaching, and professional development for the Senior Decision Support Analyst
• Set work priorities, review outputs, and ensure the quality, consistency, and continuity of Decision Support deliverables
• Lead internal data governance and data quality initiatives to support collaboration and adoption of standards across clinical, privacy, and technical stakeholders
• Foster a data-driven culture by promoting accountability, standardization, and effective use of performance information across the organization

Financial and Budgetary Accountability

• Provide financial and volume-based analysis to inform executive and departmental budget planning
• Support funded volume planning and performance monitoring to mitigate financial risk and protect provincial funding
• Advise senior leadership on the financial implications of operational performance, utilization, and reporting accuracy
• Contribute analytical input to business planning, proposals, and resource allocation decisions
• Monitor performance against funded targets and escalate risks or variances to appropriate leaders

Corporate Responsibilities:

• Ensure all Decision Support activities comply with PHIPA, privacy, security, and data governance requirements
• Promote standardized data definitions, documentation practices, and reporting methodologies across the organization
• Support organizational accreditation, regulatory reviews, and external audits by providing accurate, validated data and analytical support
• Participate in corporate and cross-functional committees to support organizational performance, compliance, and planning initiatives
• Complete all mandatory training as required by the organization
• Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines
• Be responsible for and ensure that all staff supervised are trained and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelines

Skills & Qualifications:

• University degree in Health Administration, Health Informatics, Business, or a related discipline
• Minimum 5–7 years of progressive experience in healthcare decision support, performance management, or hospital finance, preferably in a leadership role
• Strong understanding of the Ontario hospital system, including provincial funding methodologies and performance targets
• Demonstrated experience working with Ontario Health, CIHI, and the Ministry of Health reporting and submission requirements
• Advanced business intelligence literacy, with the ability to interpret and translate dashboards and performance metrics into actionable insights
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to diverse audiences, including senior leadership and external stakeholders
• Strong organizational and time-management skills, with the ability to manage multiple priorities and meet competing deadlines
• Superior interpersonal skills and the ability to collaborate effectively in a team-based environment
• Demonstrated ability to make independent decisions on moderately complex issues that impact team and organizational outcomes
• Proven ability to work independently on complex projects with minimal supervision
• High level of discretion and judgment, with responsibility for protecting sensitive information and ensuring compliance with data privacy and security policies
• Strong analytical and problem-solving skills, including the ability to identify issues, develop solutions, and implement effective outcomes
• Demonstrated leadership capability, including the ability to lead teams, delegate work, and motivate staff
• Proficiency in MS Office (Word, Excel, Outlook) and Meditech Expanse, including the Data Repository (DR) and Business and Clinical Analytics (BCA) modules
• Experience with business intelligence and dashboarding tools such as Power BI, Tableau, or similar platforms
• Satisfactory passing of a criminal record check/vulnerable sector check
• Provide proof of Immunization and TB records

Join Our Team: Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.

In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.

At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.

We appreciate all applications; however, only those selected for an interview will be contacted.