Dealer Services Representative

The Co-operators Group Limited; Mississauga; Hybrid; CAD 44,000 - 73,000; Full time

Benefits offered by this job

Training & development

Flexible work options

Well-being programs

Volunteer days

Total rewards package

Job summary

CGL in Mississauga is seeking a Dealer Services Representative to manage mutual fund transactions and licensing compliance across Canada. The role requires coordinating with advisors, reviewing documents, and supporting client and advisor inquiries.

The position emphasizes strong knowledge of mutual funds, regulatory compliance, and collaboration with partners in a hybrid work environment (2 days in office).

Qualifications

• At least 1 year of experience in investments.
• Post-secondary education in Business Administration, Finance, Commerce or related discipline.
• Basic knowledge of insurance, products, sales practices and market conduct regulations.

Responsibilities

• Receiving and reviewing transaction requests with complete documentation and supporting files.
• Reviewing documentation for accuracy and translating client requests for advisors.
• Responding to client calls and following up on advisor and client concerns with external partners.
• Providing guidance to management and employees on client issues, including addressing and triaging complaints related to Mutual Funds.
• Identify issues of concern or non-compliant transactions and escalate as appropriate.

Skills

Investments experience

Education

Post-secondary education in Business Administration, Finance, Commerce, Advanced Investment or related discipline

Tools

Mutual Fund Licence

Job description

Company: CGL
Department: CFIS Distribution Support
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Dealer Services Representative you will offer strong knowledge of the mutual fund industry and sales processes. You will maintain effective working relationship with key business partners to ensure compliance with Mutual Fund licensing regulations across all provinces and territories for the distribution network.

How you will create impact:

• Receiving and reviewing transaction requests, ensuring appropriate documentation has been completed and that required supporting documents are submitted.
• Reviewing documentation for accuracy and executing translations on behalf of advisors to reflect client requests, new account openings and updates.
• Responding to client calls and following up on advisor and client concerns with external partners.
• Providing expertise and guidance to filed management and employees on client issues, including addressing and triaging client complaints and concerns with regards to Mutual Funds.
• Identifying issues of concern or non-compliant transactions or behaviour and escalating issues as appropriate.

To join our team:

• You have at least 1 year of experience in investments.
• You have completed post-secondary education in Business Administration, Finance, Commerce, Advanced Investment or a related discipline.
• You have basic knowledge of insurance, products, sales practices and procedures, distribution and market conduct regulations.
• You have or will obtain the Mutual Fund Licence.
• Having or working towards the Branch Compliance Manager designation is an asset.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary/hourly range $43,550 - $72,583

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.