Dealer Services Analyst

Ford; Oakville; Hybrid; CAD 65,000 - 71,000; Full time

Benefits offered by this job

Defined-contribution pension

SSIP and quarterly profit-sharing

Tuition subsidies

Vehicle discounts

Flexible spending account

Job summary

Ford Credit Canada in Oakville, Ontario, is seeking a dynamic credit professional to evaluate high volumes of applications, determine creditworthiness, and make fast approvals or denials. You will negotiate terms with dealers, grow dealer relationships, and balance sales with risk in a hybrid office environment.

The role requires strong communication, quick learning, and the ability to work in a fast-paced team.

Qualifications

• Bachelor’s degree in business, Organizational Development or related discipline.
• Ability to work rotational shifts including evenings and weekends.

Responsibilities

• Evaluate high volume credit applications daily and make fast approvals/denials.
• Negotiate terms with Ford/Lincoln dealers over the phone.
• Balance sales growth with lending risk and credit policy.
• Build and nurture dealer relationships through proactive communication.
• Attend training in-person during onboarding and adapt to company plans.

Skills

Interpersonal skills

Analytical skills

Fast learner

Decision making

Communication

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office Suite

Job description

Ready to kickstart your career with Ford Credit? We're looking for bright, enthusiastic, and team-oriented individuals to join our fast-paced, and people-focused team. If you're driven, and eager for exciting challenges and growth, this is the place for you!

What You'll Do:

• Make Quick Decisions: Evaluate a high volume of credit applications daily, assessing creditworthiness and making fast decisions on approvals or denials.
• Solve Complex Cases: Tackle challenging credit applications, negotiating terms with dealers and using strong judgment for decisive outcomes.
• Build Relationships: Collaborate closely with Ford/Lincoln dealers over the phone, developing and nurturing business relationships.
• Balance Sales & Risk: Help facilitate vehicle sales for dealers and Ford of Canada by providing financing, all while managing lending risks responsibly.

What We Offer:

• Great Pay & Benefits: We offer a comprehensive package that supports your financial and personal well-being. This includes a defined-contribution pension and the opportunity to opt into a generous Savings and Stock Investment Plan (SSIP) and quarterly profit-sharing. Additionally, you’ll enjoy tuition subsidies, vehicle discounts, and a flexible spending account where you can choose to purchase extra vacation or increase your health care coverage.
• Growth Opportunities: Gain a broad understanding of our company's plans and programs, develop a sales mindset, and prepare for future rotations within the company (like sales operations, marketing, or business development). We strongly believe in promoting from within!
• Dynamic Environment: Work in a supportive, fast-paced team-oriented environment where you'll contribute to high levels of dealer and customer satisfaction.

Who We're Looking For:

• An effective, decisive communicator with excellent interpersonal and analytical skills.
• A self-starter who thrives in a fast-paced, ambiguous environment, has a high sense of urgency and works well in high performing teams.
• A quick learner who is receptive to positive coaching and invested in their own growth and professional development.

Important Note:

This is a hybrid position based in Oakville, Ontario, requiring four or more days per week in the office with the potential for one remote day. To ensure a successful onboarding experience, you will be required to attend training in-person five days per week for your first four weeks.

Specific responsibilities include, but are not limited to:

• Analyze and make informed decisions on consumer and commercial credit adhering to our purchase policy and lending requirements. You’ll review an average of 40-50 applications per day, spending about 5 minutes on each application and performing additional investigations needed
• Be a key point of contact for our dealership partners, directly negotiating the terms on credit applications, nurturing business relationships and applying your knowledge of the company’s plans and plans to drive win-win solutions. Much of your daily work will be on phone with dealers.
• Use sound judgment to evaluate creditworthiness and make decisions in the best interest of the Company on your own.
• Apply coaching and training provided as well as participate in ongoing team calibration sessions to enhance your skills and knowledge base. At times, you may also learn different functions to support Company needs.

You’ll have...

Education:

Bachelor’s degree in business related field, Organizational Development, or any other related discipline.

Experience:

• Must be available to work rotational shifts, including evenings (Monday – Friday up to 9:00pm EST), some holidays, and Saturdays (Saturdays up to 8:00pm EST).
• Must be able to work in office 4 days/week.

Even better you may have...

Experience:

• Bilingual in English and French is preferred.
• Proven ability to build strong relationships, negotiate effectively, and adapt communication style to diverse situations.
• Analytical and problem-solving skills with a proven ability to independently implement solutions to overcome challenges.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple tasks simultaneously while maintaining a high level of organization and efficiency.
• Understanding of credit, financial analysis, sales, collections, relationship management is a plus.
• Excellent communication skills (written and verbal).

This posting is for an existing vacancy within our team.

The expected annual salary for this Ford Credit Canada position is $65,242.00 – $70,770.00and individuals may be eligible to participate in our quarterly Flexible Bonus Rewards program

We thank all applicants for their interest, but only those selected for an interview will be contacted.

(Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.)

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.