Dealer Services Analyst

Ford Motor Company; Oakville; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join the dynamic Ford Credit team as a Dealer Services Analyst, where you will evaluate customer credit applications and play a vital role in facilitating vehicle sales. This position offers exciting growth opportunities and a comprehensive benefits package. Ideal candidates will possess a strong analytical mindset, excellent communication skills, and a customer-focused approach, with flexibility to work evenings and weekends.

Benefits

Generous savings and stock investment plan

Quarterly profit-sharing

Tuition subsidies

Vehicle discounts

Flexible spending account

Qualifications

• Bachelor's degree required; proof needed.
• Excellent English communication skills.
• Ability to work flexible hours.

Responsibilities

• Manage high volume of credit applications (45-50 daily).
• Evaluate creditworthiness and decide on financing requests.
• Collaborate with dealers and negotiate terms.

Skills

Communication

Negotiation

Relationship Management

Analytical Skills

Problem-Solving

Education

Bachelor's degree in Business Administration

Education Credential Assessment (if applicable)

Tools

Microsoft Office Suite

Job description

Join our Ford Credit team as we create tomorrow! We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you’re customer-focused, driven, and seeking the opportunity to experience exciting challenges and growth, look no further.

As part of the Ford Credit family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account, and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

The credit team plays an important and strategic role in ensuring high levels of customer satisfaction, as well as developing relationships with Ford/Lincoln dealers. Successful candidates will be able to work as a team to manage service levels and achieve common goals. The DSA role provides employees a broad understanding of the company’s plans and programs, along with a sales and marketing mindset that prepares employees for future rotations within the company. Potential rotations include sales operations, marketing, wholesale, business development, and more, with both remote and hybrid location-dependent opportunities. We are committed to professional growth, developing business acumen, and promoting employees from within.

DSAs play a critical role in balancing sales goals with responsible lending practices. Our goal is to facilitate vehicle sales for both the dealer and Ford of Canada by providing financing while effectively managing credit risks.

During a typical day, DSAs manage a high volume of credit applications (45-50 daily), evaluating creditworthiness and deciding whether to approve or deny financing requests. Many applications are straightforward, but a significant portion involves complex cases requiring negotiation of terms or denial of credit, which demands strong judgment and decisive decision-making.

DSAs maintain a fast-paced workflow, assessing creditworthiness within approximately 5 minutes and processing most applications within 30 minutes. The role involves collaborating with dealers via phone, reviewing applications, negotiating financing terms, and ensuring smooth communication. The ideal candidate is an effective communicator and negotiator with excellent interpersonal skills and a strong sense of urgency.

NOTE: Although this is a remote Dealer Services Analyst position, attendance in person for training in Oakville, Ontario, is required for a minimum of 4 weeks. Periodic on-site attendance may be required during the probationary period. To be eligible, candidates must reside in the Greater Toronto Area.

Qualifications

Minimum Requirements:

• Bachelor’s degree in Business Administration, Organizational Development, or related discipline. Proof of degree completion is required. For degrees obtained outside Canada, an Education Credential Assessment showing Canadian equivalency is also required.
• Excellent communication skills in English, both written and spoken.
• Availability to work a flexible/rotational schedule, including evenings (up to 9:00 pm EST), holidays, and Saturdays (up to 8:00 pm EST).
• Ability to travel to Oakville for training.

Preferred Requirements:

• Understanding of credit, financial analysis, sales, collections, risk management, and relationship management is a plus.
• Bilingual in English and French is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple tasks efficiently and stay organized.
• Strong relationship-building, negotiation, and adaptable communication skills.
• Analytical and problem-solving skills with the ability to independently implement solutions.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Ford Credit Canada is an Equal Opportunity Employer. Accommodations are available upon request. Candidates must reside in and be legally entitled to work in Canada. Ford Credit Canada does not sponsor work permits.