Dealer Service Analyst

Ford Motor Company; Oakville; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading automotive company in Ontario is seeking a Dealer Services Analyst to evaluate credit applications and manage dealer relationships. The role requires a Bachelor's degree and strong communication skills, with an emphasis on analytical problem-solving in a fast-paced environment. Training in Oakville is mandatory. Join us to make impactful decisions and grow your career!

Benefits

Comprehensive benefits package

Tuition subsidies

Vehicle discounts

Quarterly profit-sharing

Qualifications

• Must have a Bachelor's degree in a business-related field.
• Experience in credit, financial analysis, or relationship management is a plus.
• Must possess strong communication skills, both written and verbal.

Responsibilities

• Evaluate credit applications and make approvals or denials.
• Negotiate terms with dealers on complex credit applications.
• Develop business relationships with Ford/Lincoln dealers.

Skills

Effective communication

Interpersonal skills

Analytical skills

Negotiation ability

Problem-solving

Education

Bachelor's degree in a business-related field

Tools

Microsoft Office Suite

Job description

Ready to kickstart your career with Ford Credit? We're looking for bright, enthusiastic, and team-oriented individuals to join our fast-paced, and people-focused team. If you're driven, and eager for exciting challenges and growth, this is the place for you!

What You'll Do:

As a Dealer Services Analyst (DSA), you'll be at the heart of our credit team, playing a crucial role in helping customers finance their vehicles. You'll:

• Make Quick Decisions: Evaluate a high volume of credit applications daily, assessing creditworthiness and making fast decisions on approvals or denials.
• Solve Complex Cases: Tackle challenging credit applications, negotiating terms with dealers and using strong judgment for decisive outcomes.
• Build Relationships: Collaborate closely with Ford/Lincoln dealers over the phone, developing and nurturing business relationships.
• Balance Sales & Risk: Help facilitate vehicle sales for dealers and Ford of Canada by providing financing, all while managing lending risks responsibly.

What We Offer:

• Great Pay & Benefits: Enjoy excellent compensation, a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a healthcare spending account, and much more.
• Growth Opportunities: Gain a broad understanding of our company's plans and programs, develop a sales mindset, and prepare for future rotations within the company (like sales operations, marketing, or business development). We strongly believe in promoting from within!
• Dynamic Environment: Work in a supportive, fast-paced team-oriented environment where you'll contribute to high levels of dealer and customer satisfaction.

Who We're Looking For:

• An effective, decisive communicator with excellent interpersonal and analytical skills.
• A self-starter who thrives in a fast-paced, ambiguous environment, has a high sense of urgency, and works well in high-performing teams.
• A quick learner who is receptive to positive coaching and invested in their own growth and professional development.

Important Note: This is a remote Bilingual Dealer Services Analyst position, but it requires an initial minimum of 4 weeks of in-person training in Oakville, Ontario. There may also be periodic on-site requirements.

Minimum Requirements:

• Education: Bachelor's degree in a business-related field, Organizational Development, or any other related discipline. Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.

Experience:

• Understanding of credit, financial analysis, sales, collections, relationship management is a plus.
• Must be available to work on rotation shifts, including evenings (Monday – Friday up to 9:00pm EST), some holidays, and Saturdays (up to 8:00pm EST).
• Excellent communication skills (written and verbal).
• Able to travel to Oakville for training.

Preferred Requirements:

• Proven ability to build strong relationships, negotiate effectively, and adapt communication style to diverse situations.
• Analytical and problem-solving skills with a proven ability to independently implement solutions to overcome challenges.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple tasks simultaneously while maintaining a high level of organization and efficiency.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to apply!

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection, and/or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.